Hi, I’m
Chelsea Carroll
Summerville,SC
Summary
Hardworking Mechanic successful at completing inspections, maintenance and repairs on any vehicle. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions. Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills. Customer-oriented General Manager with 5+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
16
years of professional experience
Work History
NTB-National Tire & Battery
Automotive Service Technician
12.2021 - 07.2023
Job overview
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Investigated customer complaints to identify cause of malfunctions.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Plastic Omnium
Assembly Line Worker
06.2021 - 09.2021
Job overview
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Papa John's Pizza
General Manager
03.2013 - 11.2019
Job overview
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
JAN-PRO Cleaning
Crew Leader
01.2009 - 02.2013
Job overview
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Developed and implemented process improvements to increase productivity.
Panera Bread
Associate Trainer
08.2007 - 01.2009
Job overview
- Maintained effective, consistent communication with managers, peers and other resource groups.
- Assisted in monitoring trainee performance to identify gaps in training.
- Conducted assessments of employee understanding and performance.
- Completed training-related administrative tasks, documentation and team support.
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Demonstrated correct procedures and compliance with standards at all times.
- Trained up to 6 new employees per month on company procedures.
Education
Germanna Community College, Locust Dale, VA
GED
02.2008
Skills
- Complete Work Orders
- Valid Driver's License
- Safety Awareness
- Spark Plug Replacement
- Wheel Alignment
- Diagnostic Procedures
- Install New Parts
- Wheel Rotation and Balancing
- Troubleshooting and Diagnostics
- Battery Changing
- Changing Tires
- Hand and Power Tools
- Order Supplies
- Sales Expertise
- Profit and Loss Accountability
- Food Preparation and Safety
- Leadership
- Business Management Principles
- Employee Scheduling
- Labor Cost Controls
- Staff Training
- Product Costing
- Physical Agility and Coordination
- Customer Relationship Management
- Supervising Employees
- Coordinating Work Orders
- Customer Loyalty
- Task Delegation
Timeline
Automotive Service Technician
NTB-National Tire & Battery
12.2021 - 07.2023
Assembly Line Worker
Plastic Omnium
06.2021 - 09.2021
General Manager
Papa John's Pizza
03.2013 - 11.2019
Crew Leader
JAN-PRO Cleaning
01.2009 - 02.2013
Associate Trainer
Panera Bread
08.2007 - 01.2009
Germanna Community College
GED
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