Chelsea M. Parker

Home2 Suites by Hilton -

General Manager - April 2022 to PRESENT

• Property was only opened for 19 months and I was the 3rd GM. My main directive was to establish clear performance goals, policies, and metrics for revenue, P&L, customer service and customer retention.
• Identify areas of opportunity through a hands on approach. Areas of opportunity:

* Preventative Maintenance - quarterly

* Housekeeping - Minutes Per Room

* Housekeeping - Monthly Linen Inventories

* Front Desk - Problem Solving skills

* Front Desk - Steps of service and how to handle Confrontation

* Front desk - Empowerment

* Budget - Monthly Critique

* Team/leadership Meetings

• Developed detailed job descriptions and workflow plans to formalize operational systems and procedures.
• Enforced company policies and effectively responded and supported staff grievances.
• Evaluated performance of employees and offered tactful feedback to improve performance, productivity and customer service.

Fairfield Inn & Suites by Marriott -

General Manager - July 2020 to April 2022

• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Designed sales and service strategies to improve revenue and retention.
• re-established proper culture within the team, starting with leadership
• Performed monthly audits to ensure both company policies and government regulations are being met
• Developed detailed job descriptions and workflow plans to formalize operational systems and procedures.
• Facilitated monthly workshops to demonstrate proper service, sales, customer relations, and human resource training with leadership.

Fairfield Inn & Suites by Marriott -

Assistant General Manager - August 2019 to July 2020

• Oversee day to day operations of the Front Desk, Bar, & F&B
• Controlled all onboarding processes for the property
• Oversee accounts payable, accounts receivable, HR, and budget control
• Ensure all hotel scores meet and/or exceed expectations.

COURTYARD by MARRIOTT, West Palm Beach FL

Assistant General Manager from May 2018 – July 2019

• Oversee all Operations to include the food and beverage department
• Perform administrative duties and budget control
• Responsible for 35+ associates, including 4 managers
• Oversee all Recruiting and Training Processes
• Exceeded goals for Guest satisfactions and social media
• Oversee the execution of meeting and events

BENCH AGM SPECIALIST, SOUTH FLORIDA REGION

Sep.2017 – May 2018

• Position offered after my original hotel was permanently closed due to hurricane Irma
• Report directly to the Area Director
• Performed as MOD in the absence of any Department Head
• Improve and/or incorporate any and all Marriott policies and procedures
• Oversee and/or assist with any recruitment and/or required trainings

COURTYARD by MARRIOTT, Miami FL

Assistant General Manager From Dec. 2016 – Sep. 2017

• Closed due to hurricane Irma
• GM was an area manager and would oversee 5 hotels, so I perform as the on property GM on a Daily bases
• Performed all administrative duties and budget control
• Responsible for 60+ associates, to include 5 managers
• Oversee all Recruiting and Training Processes
• Exceeded goals for GSS and social media

Team Lead to Front Desk Supervisor to Operations Manager

May 2010 to December 2016

Positions and Promotions:

• Promoted from Front Desk to Front Desk Lead in 2012 While at the TownePlace Suites by Marriott in Jacksonville NC.
• Moved to Nashville TN, after being asked to Join the opening team at the TownePlace Suites by Marriott.
• Promoted - to Front Desk Supervisor in 2013, then to Operations Manager in 2014, and finally to Assistant General Manager in 2015.