Chelsea R Beckhann
Portland,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Contact Center Supervisor
Peckham
04.2022 - Current
- Lead a team of 10+ agents and provide guidance to all Peckham policies and procedures
- Supervise the service center representative team by helping with training and development, coaching, counseling, and performance management
- Assist with discipline steps and corrective actions, when necessary
- Run team meetings and deliver necessary updates to team
- Coach failed calls and provide constructive feedback
- Ensure Quality of calls is meeting standard requirements and complete extended monitors on quality
- Stay up to date on the day-to-day operations; Monitoring attendance and adherence to schedule, sending updates to other departments and teams, and provide insights and knowledge by walking the floor for support.
- Be comfortable with offering feedback in both direct and remote methods. (use of TEAMS)
- Track daily team attendance and discussion logs and upload information into Workday
- Take calls and assist customers on the phones, when needed
Restaurant Manager
Independence Village Of Grand Ledge
04.2021 - 04.2022
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Supervision of 32 teenage servers (ages 14-18)
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Pastry Chef
Noto's Old World Italian
07.2019 - 05.2020
- Maintained well-organized mise en place to keep work consistent.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Keep inventory and usage records of maintain appropriate amounts of breads,pastries,and desserts for restaurant and banquet use using EOs and reservations
Line Cook, Server, Bar Runner
Smyrna Bar
01.2018 - 01.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
Associate of Applied Science - Culinary Arts- Baking And Pastry Track
Secchia Institute For Culinary Education
2019
Restaurant, Food Service Industry Management
Ferris State University
Big Rapids, MI2012
High School Diploma -
Belding High School
Belding, MI2007
Skills
- Information Tracking
- Effective Communication skills
- Employee Motivation
- Quality Assurance
- Team work
- Creative Problem solving
Timeline
Contact Center Supervisor
Peckham
04.2022 - Current
Restaurant Manager
Independence Village Of Grand Ledge
04.2021 - 04.2022
Pastry Chef
Noto's Old World Italian
07.2019 - 05.2020
Line Cook, Server, Bar Runner
Smyrna Bar
01.2018 - 01.2019
Associate of Applied Science - Culinary Arts- Baking And Pastry Track
Secchia Institute For Culinary Education
Restaurant, Food Service Industry Management
Ferris State University
High School Diploma -
Belding High School
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