Chelsea R. Zamora
Client Success Manager
Gilbert,AZ
Summary
Performance-based and encouraging National Client Success Manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills, client retention, and sales strategy to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Results-oriented National Account Manager effective at expanding territories and building retention. Highly organized with excellent communication and planning abilities. Offering [Number] years of experience in fast-paced sales environments.
Overview
6
6
years of professional experience
Work History
National Account Manager
Shipware
Remote
01.2021 - Current
- Maintain, build, and expand relationships with existing corporate accounts, acting as key point of contact.
- Interact with account holders, negotiating terms, ensuring satisfaction, and closing sales.
- Analyzing data and presenting client business reviews.
- Research and identify new possibilities for corporate accounts, reaching out and communicating business value.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Earned top spot out of employees across organization for outstanding performance and sales contributions.
Outside Sales Account Manager
Worldwide Express
, TX
10.2019 - 01.2021
- Maintain, build, and expand relationships with existing corporate accounts, acting as key point of contact
- Interact with account holders, negotiating terms, ensuring satisfaction, and closing sales
- Research and identify new possibilities for corporate accounts, reaching out and communicating business value.
- Established new accounts through cold calling and personal visits to potential customers.
- Utilized in-depth understanding of strategic sales processes to increase revenue.
Account Manager
Laboratory For Advanced Medicine
Coppell, TX
01.2019 - 10.2019
- Developing positive relationships and handling customers’ needs
- Act as the point of contact and handle customers’ individual needs
- Supervise account representatives to ensure sales increase
- Resolve conflicts and provide solutions to customers in a timely manner
Inside Sales Representative, Lead Sales Support
Addison, TX
01.2019
- Understanding customer needs and requirements
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Routing qualified opportunities to the appropriate sales executives for further development and closure
- Redbull: Mobile Marketing/, Maintained a complete database of all files, contacts and project materials
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals
- Created professional business correspondence, spreadsheets and presentations
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Developed and maintained long-term relationships with policyholders and small business entities.
Remote Blogger/Social Media Manager
Expio Consulting
Amarillo, TX
- Met with content editors to plan post subjects and publishing schedules
- Published regular pieces to blog
- Pitched post ideas and wrote according to their audience
- Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards
- Served as a spokesperson and representative for the station at assigned station events and other community forums
- Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness, and website or social media traffic.
Skills
Active listener
Client renewals and prospecting
ROI understanding
Customer Relations
Revenue growth
Business growth and retention
Accomplishments
- Managed a book of business north of $58M in revenue.
- Explained the features of technology platform to clients, which enabled them to utilize all key functionality and best understand the product's value.
- Alleviated customer issues immediately through careful research, case triaging and active listening, enabling problems to be remedied before escalation.
- Maintained client retention rate resulting from outstanding engagement, dynamic support and personal attention.
- Hosted quarterly client business reviews to answer questions, review data, deliver updates and discuss issues, promoting an open environment that resulted in upsells and cross-sells.
Timeline
National Account Manager
Shipware
01.2021 - Current
Outside Sales Account Manager
Worldwide Express
10.2019 - 01.2021
Account Manager
Laboratory For Advanced Medicine
01.2019 - 10.2019
Inside Sales Representative, Lead Sales Support
01.2019
Remote Blogger/Social Media Manager
Expio Consulting