Chelsea R. Zamora
Client Success Manager
Gilbert,AZ
Summary
Performance-based and encouraging National Client Success Manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills, client retention, and sales strategy to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Results-oriented National Account Manager effective at expanding territories and building retention. Highly organized with excellent communication and planning abilities. Offering [Number] years of experience in fast-paced sales environments.
Overview
6
6
years of professional experience
Work History
National Account Manager
Shipware
Remote
01.2021 - Current
- Maintain, build, and expand relationships with existing corporate accounts, acting as key point of contact.
- Interact with account holders, negotiating terms, ensuring satisfaction, and closing sales.
- Analyzing data and presenting client business reviews.
- Research and identify new possibilities for corporate accounts, reaching out and communicating business value.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Earned top spot out of employees across organization for outstanding performance and sales contributions.
Outside Sales Account Manager
Worldwide Express
, TX
10.2019 - 01.2021
- Maintain, build, and expand relationships with existing corporate accounts, acting as key point of contact
- Interact with account holders, negotiating terms, ensuring satisfaction, and closing sales
- Research and identify new possibilities for corporate accounts, reaching out and communicating business value.
- Established new accounts through cold calling and personal visits to potential customers.
- Utilized in-depth understanding of strategic sales processes to increase revenue.
Account Manager
Laboratory For Advanced Medicine
Coppell, TX
01.2019 - 10.2019
- Developing positive relationships and handling customers’ needs
- Act as the point of contact and handle customers’ individual needs
- Supervise account representatives to ensure sales increase
- Resolve conflicts and provide solutions to customers in a timely manner
Inside Sales Representative, Lead Sales Support
Addison, TX
01.2019
- Understanding customer needs and requirements
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Routing qualified opportunities to the appropriate sales executives for further development and closure
- Redbull: Mobile Marketing/, Maintained a complete database of all files, contacts and project materials
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals
- Created professional business correspondence, spreadsheets and presentations
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Developed and maintained long-term relationships with policyholders and small business entities.
Remote Blogger/Social Media Manager
Expio Consulting
Amarillo, TX
- Met with content editors to plan post subjects and publishing schedules
- Published regular pieces to blog
- Pitched post ideas and wrote according to their audience
- Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards
- Served as a spokesperson and representative for the station at assigned station events and other community forums
- Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness, and website or social media traffic.
Skills
Active listenerundefined
Accomplishments
- Managed a book of business north of $58M in revenue.
- Explained the features of technology platform to clients, which enabled them to utilize all key functionality and best understand the product's value.
- Alleviated customer issues immediately through careful research, case triaging and active listening, enabling problems to be remedied before escalation.
- Maintained client retention rate resulting from outstanding engagement, dynamic support and personal attention.
- Hosted quarterly client business reviews to answer questions, review data, deliver updates and discuss issues, promoting an open environment that resulted in upsells and cross-sells.
Timeline
National Account Manager
Shipware
01.2021 - Current
Outside Sales Account Manager
Worldwide Express
10.2019 - 01.2021
Account Manager
Laboratory For Advanced Medicine
01.2019 - 10.2019
Inside Sales Representative, Lead Sales Support
01.2019
Remote Blogger/Social Media Manager
Expio Consulting
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