Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea S. Cook

United States

Summary

Experienced Optometric Technician with excellent attention to detail and communication skills. Committed to helping licensed practitioners deliver top-quality care to patients. Highly competent in using industry standard equipment and instruments to conduct testing under direction of licensed optometrist.

Overview

8
8
years of professional experience

Work History

Optometric Technician

Simonis Optometry
Upland, CA
09.2022 - Current
  • Assisted with visual field testing, ocular photography, and pre-exam data collection.
  • Examined eyes with instruments to determine visual acuity.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
  • Assisted patients in finding correct eyeglasses and contact lenses.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Cleaned and performed minor maintenance on examination equipment and glasses.
  • Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
  • Communicated with patients to obtain and document medical histories.
  • Contacted insurance companies to verify coverage information prior to treatment.
  • Verified prescriptions written by doctors prior to filling orders.
  • Scheduled appointments for patients according to their needs and preferences.
  • Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
  • Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
  • Prepared invoices for services rendered and collected payments from patients.
  • Greeted customers upon arrival in a professional manner while providing excellent customer service.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Processed insurance claims, verifying coverage and explaining benefits to patients.
  • Utilized electronic health record systems for accurate and efficient patient data management.
  • Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
  • Conducted tonometry or tonography tests to measure intraocular pressure.
  • Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.

Esthetician

Salon 6sixtyfive
Claremont, California
04.2016 - Current
  • Built positive client relationships and guided clients through treatments.
  • Provided excellent customer service and skincare treatments to clients.
  • Set up patient rooms and sterilized equipment.
  • Recommended home care regimen for desired results.
  • Designed customized facial and body treatments meeting individual client needs.
  • Maintained rigorous standards of sanitation and sterilization as directed by State Board regulations and spa's policies and procedures.
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Supported profitability by upselling products and services and processing sales.
  • Relaxed clients with facial and body massages, aromatherapy and soothing environments.
  • Promoted skincare products to patients according to specific needs, boosting overall revenue.
  • Performed waxing procedures on clients such as brows, legs, full face and arms.

Receptionist

Salon 6sixtyfive
Claremont, California
04.2016 - 09.2022
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments for product sales.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Help clients with product knowledge and sales.

Education

Cosmetology -

Citrus College
Glendora, CA
09.2021

High School Diploma -

Glendora High School
Glendora, CA
06.2008

Skills

  • Patient Recordkeeping
  • Patient Testing
  • Customer Service Abilities
  • Patient Assessment

Timeline

Optometric Technician

Simonis Optometry
09.2022 - Current

Esthetician

Salon 6sixtyfive
04.2016 - Current

Receptionist

Salon 6sixtyfive
04.2016 - 09.2022

Cosmetology -

Citrus College

High School Diploma -

Glendora High School

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Chelsea S. Cook