Summary
Overview
Work History
Education
Skills
Certification
Timeline
Personal Information
Generic

Chelseay Norman

New Baltimore,MI

Summary

Experienced Dental Network Relations Specialist with a proven track record in provider management, strategic partnerships, and network retention. Over 8 years of experience across healthcare and financial services, specializing in dental network administration, claims support, onboarding, and negotiation. Known for strong team collaboration, adaptability to changing needs, and delivering consistent results. Skilled in relationship building, problem-solving, and strategic planning. Reliable and results-focused, capable of driving impactful outcomes in fast-paced environment.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Account Manager

DenteMax
08.2021 - Current
  • Manages relationships, recruitment and administrative needs for multiple Dental Service Organizations (DSO) apart of DenteMax and other dental networks.
  • Assisted providers with insurance claims and provided guidance on coverage details.
  • Developed and maintained strong client relationships to drive satisfaction and retention.
  • Maintained 100% retention of all DSO groups for three years. Successfully resolved escalated issues, preventing potential loss of valuable clients while increasing DSO satisfaction by building strong relationships through trust and addressing their needs.
  • Facilitates onboarding of new practices, new providers and recredentialing of current providers. Demonstrated problem solving skills to prevent terming of current practices or providers.
  • Enhanced claims processing efficiency by implementing a streamlined workflow and thorough documentation.
  • Achieved successful negotiation outcomes by utilizing effective communication and active listening skills to negotiate fees.

Licensed Relationship Banker

JPMorgan Chase Bank N.A
5 2018 - 08.2021
  • Demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust and build lasting relationships.
  • Managed over 80 assigned customers and proactively meeting with each of them quarterly in person to build lasting relationships, discover financial needs and tailor product and service recommendations.
  • Collaborate with branch partners to support and refer customers with more complex financial needs such as financial advising, mortgages, auto lending and business banking. Referred over 2.5 million dollars of assets to financial advisor per year.
  • Adhering to policies, procedures and regulatory banking requirements. Provided ongoing relation servicing with existing clients to maintain goodwill and expand business.
  • Promoted digital banking services to enhance customer convenience and drive adoption rates.

Senior Mortgage Loan Officer

Quicken Loans
02.2017 - 04.2018
  • Increased loan production by developing and maintaining strong relationships with realtors, builders, and other referral sources.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan, adhering to all federal and state compliance guidelines relative to retail mortgage lending.
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to all customer needs.
  • Prepared documents for customers, submitting and overseeing through each step of closing process.
  • Successfully closed average of 22 loans per month. Exceeding goal each month.
  • Negotiated favorable terms for borrowers by leveraging extensive knowledge of lending guidelines and risk factors.

Quality Analyst

Quicken Loans
12.2015 - 02.2017
  • Analyzed credit, income documents, tax documents, debt to income ratios and signed mortgage documents during underwriting process.
  • Checked packages for appropriate documentation.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Collaborated with mortgage loans officers and underwriters to complete loan files.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Handled any conditions sent from underwriting departments.
  • Administered 50 internal quality audits and assessed results per month to inform corrective action measures.

Teller

JPMorgan Chase Bank N.A
05.2015 - 12.2015
  • Provide customers with excellent customer experience and provide account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Comply with all department and company policies, procedures and regulations.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

Sales Consultant

Sprint Corp
08.2011 - 02.2015
  • Provided high level of customer service support with product expertise and advanced selling skills.
  • Selected correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
  • Recognized opportunities to upsell or recommend products and services that provide additional value to customers.
  • Exceed sales goals each month and maintain high customer service scores.
  • Initiate sales campaigns and follow marketing plan guidelines in order to meet sales and production expectations.

Education

Bachelor of Arts - Communications

Oakland University
Rochester, MI
05-2026

Skills

  • Client Relationship Management
  • Negotiation Skills
  • Strategic Planning
  • Salesforce
  • CRM Proficiency
  • Quality Control
  • Performance Tracking
  • Problem-solving abilities
  • Goals and performance
  • Customer Service
  • Account Servicing
  • Microsoft Office
  • Customer relations

Certification

  • Series 6/63 Previously Licensed
  • Certified Notary Public
  • NMLS Licensed

Timeline

Account Manager

DenteMax
08.2021 - Current

Senior Mortgage Loan Officer

Quicken Loans
02.2017 - 04.2018

Quality Analyst

Quicken Loans
12.2015 - 02.2017

Teller

JPMorgan Chase Bank N.A
05.2015 - 12.2015

Sales Consultant

Sprint Corp
08.2011 - 02.2015

Licensed Relationship Banker

JPMorgan Chase Bank N.A
5 2018 - 08.2021

Bachelor of Arts - Communications

Oakland University

Personal Information

Title: Professional Service Account Executive

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