Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chelsee Holiday

Noble,OK

Summary

Administrative professional with over 10 years' experience in supporting staff through effective communication while determining company and patient needs. A proven track record of managing day to day and long-term scheduling, able to successfully direct calls, answer customer questions, obtain patient information/insurance information correctly, and able to use Meditech computer system to look up/find patients.

Overview

18
18
years of professional experience

Work History

Registrar

Norman Regional Hospital
08.2023 - Current
  • The Patient Access Representative greets all patients and visitors in a courteous manner while initiating the check-in process.
  • Obtains and verifies accurate patient identification and demographical data to confirm or update patient’s permanent medical record, while recognizing and maintaining the confidentiality of all patient information.
  • The PA Rep is responsible for completing the patient registration and admission process, upfront or point of service collections, and providing professional customer service during face-to-face, as well as telephone interactions with patients and visitors, physicians, nurses, and other hospital personnel

Medical Appointment Specialist

OU Health Services
02.2014 - 01.2019
  • Answer multi-line phone system
  • Schedule and check-in patients for appointments
  • Manages schedules of 13 different providers inside the clinic
  • Scan/Enter patient insurance information into electronic medical record
  • Provides information of clinic operations
  • Confirm/determines eligibility of university affiliation
  • Accept payment for services
  • Support medical personnel in patient care
  • Protect the security of medical information and maintain confidentiality per HIPAA guidelines.

Patient Service Representative

OU Family Medicine Center
07.2012 - 02.2014
  • Managed the calendars of several providers
  • Greets patients as they come into the clinic for scheduled appointments
  • Accepts payments and writes receipts
  • Copies insurance cards and enter in patient charts
  • Prepares encounter forms and billing packets for patients to be seen
  • May prepare and type daily deposits
  • Balances and closes cash box daily
  • Schedules patient appointments, either by telephone or in person
  • Provides information about clinic operations
  • Obtains patient demographics on new patients and updates demographics on established patients
  • Answers telephone calls and distributes to the appropriate people
  • Prepares and enters healthcare providers' schedules into the computer
  • Protect the security of medical information and maintain confidentiality per HIPAA guidelines.

Administrative Technician

Central OK Community Mental Health Center
05.2006 - 03.2010
  • Managed the calendars of several intake specialists
  • Greeted clients as the came in and helped them fill out all paperwork
  • Answers multi line telephone calls and transferred to correct destination
  • Copied insurance cards and update client insurance
  • Obtained client information and updated established client accounts
  • Managed the inventory of office supplies and ordered more as necessary.

Education

Associate degree in Esthetics -

Heritage College OKC
OKC, OK
01.2011

High School Diploma -

Norman North High School
Norman, OK
01.2004

Career Exploration Program -

Moore Norman Technology Center
Norman, OK
01.2004

Skills

  • Friendly, outgoing, professional personality and attitude with strong interpersonal skills
  • Current working knowledge of computer and office technology
  • Detail oriented and accurate in work habits Excellent oral and written communication skills
  • Excellent organizational skills
  • Ability to multi-task and prioritize
  • Ability to handle stress due to high volume and/or time constraints
  • Ability to perform basic math functions
  • Customer Service experience
  • Experience in fast-paced medical office/health center environment
  • Familiar with HIPAA guidelines
  • Experience in Microsoft Word
  • Ability to work independently
  • Meditech computer system experience

References

  • Vanessa Lee, Former Coworker, OU Health Services, (405)250-3473
  • Valarie Smith, Former Coworker, OU Health Services, (405)556-0706
  • Shannon Toumbs, Former Coworker, OU Health Services, (405)476-0066

Timeline

Registrar

Norman Regional Hospital
08.2023 - Current

Medical Appointment Specialist

OU Health Services
02.2014 - 01.2019

Patient Service Representative

OU Family Medicine Center
07.2012 - 02.2014

Administrative Technician

Central OK Community Mental Health Center
05.2006 - 03.2010

Associate degree in Esthetics -

Heritage College OKC

High School Diploma -

Norman North High School

Career Exploration Program -

Moore Norman Technology Center

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Chelsee Holiday