Summary
Overview
Work History
Education
Skills
Timeline
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Chelsee Molitor

South Lyon,MI

Summary

Highly motivated and results-driven sales and marketing professional with a proven track record at Padnos, quickly advancing to the role of Call Center Manager. Experienced in leading remote teams to success through strategic management and comprehensive training programs that enhance team performance and ensure compliance. Skilled at consistently exceeding sales targets while cultivating a culture of growth, achievement, and continuous improvement.

Overview

14
14
years of professional experience

Work History

Call Center Supervisor

Louis Padnos Iron & Metal Co.
08.2022 - 03.2024
  • Promoted to Call Center Manager within 8 months in recognition of outstanding leadership qualities and operational acumen.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
  • Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
  • Developed comprehensive training materials, scripts, and process flows specifically for procuring no-title vehicles, boosting efficiency and compliance with regulatory standards.

Sales Consultant

Interim Home Health Care
06.2014 - 11.2014
  • Effectively guided families through senior living options, ensuring high customer satisfaction and exceeding sales quotas by adept CRM management and knowledge of partner communities.
  • Consistently met sales benchmarks and quotas, effectively managing new and existing leads to enhance client base and sales volume.
  • Served as a dedicated brand ambassador, delivering mission-driven value and managing sensitive customer interactions with empathy.
  • Thrived in a high-call volume, telecommute environment; made 50+ cold calls daily, showcasing strong computer skills and contributing to team goals with exceptional organizational abilities

Leasing Consultant

Woodbury Property Management
07.2013 - 06.2014
  • Maintained an impressive 85% closing ratio by effectively greeting prospects, presenting property information, and promoting move-ins.
  • Created engaging marketing materials such as flyers, brochures, newsletters, and website advertisements to attract prospects and promote properties effectively.
  • Successfully met and exceeded leasing goals with an 85% closing rate and ranked 4th company-wide in Call Source performance, showcasing exceptional sales and customer service skills.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Outside Sales Representative

Detroit Free Press and News
01.2010 - 05.2012
  • Achieved consistent success in selling subscriptions door-to-door, exceeding individual quotas and consistently recognized as the #1 sales team member.
  • Led team members by training new team members on sales techniques, sharing expertise and best practices to enhance overall team performance.
  • Demonstrated strong ability to overcome objections by effectively communicating product and program benefits to potential customers, leading to increased sales.

Education

High School Diploma -

Clarenceville High School
Livonia
01-2011

Skills

  • Coaching and mentoring
  • Document management
  • Schedule coordination
  • Call monitoring
  • Time management
  • Sales presentations
  • Microsoft Office
  • Negotiation
  • Salesforce, Pistonbroke CRM, and Delvepoint
  • Account Management

Timeline

Call Center Supervisor

Louis Padnos Iron & Metal Co.
08.2022 - 03.2024

Sales Consultant

Interim Home Health Care
06.2014 - 11.2014

Leasing Consultant

Woodbury Property Management
07.2013 - 06.2014

Outside Sales Representative

Detroit Free Press and News
01.2010 - 05.2012

High School Diploma -

Clarenceville High School
Chelsee Molitor