Summary
Overview
Work History
Education
Skills
Timeline
Server

Chelsee Payne

Fort Pierce,FL

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, previously at 2nd Street Bistro. Proven track record in managing high-volume dining environments, enhancing guest engagement, and driving sales through effective upselling techniques. Adept at fostering team collaboration and maintaining operational efficiency while ensuring client satisfaction.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

13
13
years of professional experience

Work History

Server

2nd Street Bistro
12.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

General Manager

2nd Street Bistro
08.2023 - 12.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

Catering Manager

2nd Street Bistro
01.2022 - 08.2023
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Hired and trained both permanent and temporary staff members.
  • Handled catering scheduling, ordered food and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Designed catering packages to increase sales and customer experience.
  • Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Collaborated with clients to create customized menus tailored to their specific preferences and needs.
  • Negotiated competitive pricing with suppliers, resulting in reduced operational costs for the company.
  • Developed strong vendor relationships, securing cost-effective contracts and improving overall.

Manager

Outback Steakhouse
05.2012 - 12.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

Associate Of Arts - Clinical Child Psychology

Indian River State College
Ft. Pierce, FL
05.2012

High School -

Lincoln Park Academy
Ft. Pierce, FL
2010

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Professional appearance
  • Safe food handling

    • High volume dining

Timeline

General Manager

2nd Street Bistro
08.2023 - 12.2024

Catering Manager

2nd Street Bistro
01.2022 - 08.2023

Server

2nd Street Bistro
12.2020 - Current

Manager

Outback Steakhouse
05.2012 - 12.2019

Associate Of Arts - Clinical Child Psychology

Indian River State College

High School -

Lincoln Park Academy

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