Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsey Arp

Bremen,GA

Summary

Accomplished Assistant Manager at Walmart, adept in operations management and staff development, significantly enhancing customer satisfaction and team efficiency. Leveraging strong problem-solving and organizational skills, I spearheaded initiatives that boosted employee performance and streamlined store operations. My strategic planning and customer service excellence drove substantial business growth, embodying a results-oriented approach with a keen focus on achieving and surpassing business goals. Climbed the ladder within the company from 2017- Current.

Overview

16
16
years of professional experience

Work History

Assistant Manager/Digital Coach

Walmart
04.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Digital Team Lead/Department Manager

Walmart
01.2021 - 04.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures as well as meeting performance standards for the business.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.

Personal Shopper

Walmart
03.2019 - 01.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.

Cashier/Customer Service

Walmart
10.2017 - 03.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Daycare Teacher

Millennium Academy
01.2015 - 06.2016
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Gathered materials and resources to prepare for lessons and activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.

Certified Nurse Assistant

Countryside Nursing Home
07.2011 - 01.2015
  • Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
  • Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
  • Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
  • Improved patient comfort by repositioning and transferring them on a regular basis.
  • Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
  • Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
  • Contributed to a sanitary environment by adhering to strict infection control protocols when cleaning rooms and equipment.
  • Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
  • Supported patients'' emotional well-being by actively listening to their concerns and offering compassionate companionship.
  • Facilitated safe transportation within the facility using wheelchairs or gurneys when necessary for appointments or treatments.
  • Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Team Member

Mcdonalds
01.2009 - 01.2011
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

Bremen High School
Bremen, GA
05.2011

Certified Nurse Assistant Certification -

West Georgia Technical College
Waco, Ga
2011

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Task Delegation
  • Staff Management
  • Workload Management
  • Retail Operations
  • Employee Scheduling
  • Operations Management
  • Customer rapport
  • Marketing knowledge
  • Recruiting and interviewing
  • Compliance understanding
  • Strategic Planning
  • Staff Development
  • Sales Growth
  • Policy Enforcement
  • Orientation and training
  • Employee Performance Evaluations
  • Cost Control
  • Succession Planning
  • Customer Service
  • Team Leadership
  • Computer Skills
  • Problem Resolution
  • Decision-Making
  • Problem-Solving
  • Time Management
  • Organizational Skills
  • Multitasking
  • Active Listening
  • Good Judgment
  • Attention to Detail
  • Onboarding and Orientation

Timeline

Assistant Manager/Digital Coach

Walmart
04.2023 - Current

Digital Team Lead/Department Manager

Walmart
01.2021 - 04.2023

Personal Shopper

Walmart
03.2019 - 01.2021

Cashier/Customer Service

Walmart
10.2017 - 03.2019

Daycare Teacher

Millennium Academy
01.2015 - 06.2016

Certified Nurse Assistant

Countryside Nursing Home
07.2011 - 01.2015

Team Member

Mcdonalds
01.2009 - 01.2011

Bremen High School

Certified Nurse Assistant Certification -

West Georgia Technical College

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Chelsey Arp