Chelsey Baca
Albuquerque,NM
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Fast learner and understanding of tasks and training. Motivated to learn, grow and excel.
Overview
10
10
years of professional experience
Work History
Medicare Sales Agent
EHealth
06.2025 - Current
- Developed comprehensive knowledge of Medicare products to effectively educate clients on coverage options.
- Conducted detailed needs assessments to tailor insurance solutions for diverse client populations.
- Collaborated with cross-functional teams to streamline sales strategies and enhance customer engagement initiatives.
Scheduling Representative
Presbyterian
07.2023 - 06.2025
- Enhanced appointment scheduling efficiency by streamlining processes and utilizing advanced scheduling software.
- Reduced scheduling conflicts by proactively identifying potential issues and implementing appropriate solutions.
- Conducted regular audits of scheduling practices to identify areas for improvement and implement corrective measures as needed.
- Managed multiple calendars, ensuring timely communication of updates to patients and healthcare providers.
Customer Advocate
Blue Cross Medicare Advantage
08.2022 - 07.2023
- Caller center environment with inbound and outbound calls to help member gain access to benefits from MAPD plan
- High ability to solve issues and concerns for members that may include claims, updates, grievances, and assistance with providers.
Project Coordinator
Lowes
04.2021 - 08.2022
- Coordinator for extorters projects and in home projects that need materials tracked, scheduled for delivery, or install within a specific timeline
- Answer inbound and make outbound calls to customers, installers, and stores to coordinate successful projects.
Senior Benefits Consultant
Go Health
07.2021 - 01.2022
- High inbound call center with sales in Medicare Advantage
- High ability to gain trust and assess client's needs to sell and overcome objections.
Customer Contact Representative
BC Forward
12.2020 - 04.2021
- High inbound call center contractor that answered general questions and application processes for state assistance programs
- High need to check and document several programs to access information or pass to Senior case worker for further assistance.
Associate Data Entry
Express Scripts
07.2020 - 12.2020
- High-demand data entry associates that enter handwritten prescriptions with accuracy to name, strengths, and dosage instructions of medications
- High ability to meet goals and company standards.
Closure Tech
Prime Therapeutics LLC
12.2019 - 04.2020
- Prior Authorization Tech reviewed high numbers of pharmacists' final decisions on medications
- Sending out proper notifications to all parties on final decisions
- Also prepare systems for pharmacy dispensary.
New Account Specialist
Alliance Data
07.2019 - 12.2019
- High inbound call center agent that provided support to stores and their credit card approval and application programs
- High ability to meet goals and company standards.
Health Insurance Agent
Assurance, Health NM/ Fidelis
10.2018 - 12.2019
- 10-99 Sales agent that is licensed in Medicare products for 65 and older, as well as with Affordable Care Act plans for 65 and under
- High ability to find plans that fit clients' needs based on effective questioning.
Telesales Agent
Converges
01.2018 - 10.2018
- Sales agent in a high inbound call center for 65 and older
- Licensed Health Insurance agent for United Healthcare to help find plans that fit the medical needs and budget of potential new members.
Financial Customer Associate
Fidelity Investments
11.2016 - 01.2018
- 401-k associate In a high inbound call center that processes general requests with factual information
- High ability to pass calls to a licensed specialist to assist and provide guidance.
Customer Care Representative
Verizon Wireless
06.2015 - 11.2016
- High inbound call center to assist customers with questions and troubleshooting
- High ability to meet goals and industry standards
- Minor role in sales to upgrade phone and other needed technology.
Education
High School Diploma -
Mora High School
Mora, NMNo Degree - General Studies
New Mexico Highlands University
Las Vegas, NMNo Degree - General Studies
Luna Community College
Las Vegas, NMSkills
- Strong verbal and written communication skills, interpersonal skills, and attention to detail
- Demonstrated organizational and time-management skills
- Basic math skills and general PC knowledge including Microsoft Office, Internet, and email
- Flexible schedule to accommodate business needs
Licenses
Vaild Health Insurance Agent license
Timeline
Medicare Sales Agent
EHealth
06.2025 - Current
Scheduling Representative
Presbyterian
07.2023 - 06.2025
Customer Advocate
Blue Cross Medicare Advantage
08.2022 - 07.2023
Senior Benefits Consultant
Go Health
07.2021 - 01.2022
Project Coordinator
Lowes
04.2021 - 08.2022
Customer Contact Representative
BC Forward
12.2020 - 04.2021
Associate Data Entry
Express Scripts
07.2020 - 12.2020
Closure Tech
Prime Therapeutics LLC
12.2019 - 04.2020
New Account Specialist
Alliance Data
07.2019 - 12.2019
Health Insurance Agent
Assurance, Health NM/ Fidelis
10.2018 - 12.2019
Telesales Agent
Converges
01.2018 - 10.2018
Financial Customer Associate
Fidelity Investments
11.2016 - 01.2018
Customer Care Representative
Verizon Wireless
06.2015 - 11.2016
High School Diploma -
Mora High School
No Degree - General Studies
New Mexico Highlands University
No Degree - General Studies
Luna Community College
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