Chelsey Bacon
Newport News,VA
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
EVV/Quality Control Specialist
Hand N Heart Homecare
12.2023 - Current
- Created and maintained several databases to track statistical data.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Updated inspection journals and daily summary logs with quality-related data.
- Planned and implemented performance improvement and quality assurance programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Fixed identified issues to increase productivity and boost workflows.
- Fixed identified issues to improve workflows.
- Minimized down time by reducing production rework and recalls
Teacher's Assistant
The Faison Center
10.2021 - 10.2022
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Handed out classroom materials, like pencils, paper, and crayons.
- Maintained safety and security by overseeing students in recess environments.
- Supported student learning objectives through personalized and small group assistance.
Manager
Hickory Farms
09.2018 - 03.2022
- Supervised 12 employees, managed customer relations, handled day-to-day operations, assured excellent customer experience at all times.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cross-trained existing employees to maximize team agility and performance.
Lead Supervisor
Mastercorp Inc
04.2020 - 09.2020
- Forecasted department labor requirements and established accurate budgets to cover expected demands.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Coordinated supervisory assignments to maintain strong front-line leadership over housekeeping operations.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Trained personnel to develop new team leads for housekeeping department needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
Front Desk Receptionist
Holiday Inn
01.2020 - 05.2020
- Greeted guests, screened and directed calls, checked in visitors for their reservations, answered guest questions, made reservations, maintained office records.
Housekeeping
Jens Cleaning
01.2015 - 02.2018
- Worked on cleaning team to service hotels, offices, and other commercial buildings, removed bed sheets and towels from rooms, responded to requests from patrons for linens and toiletries.
Education
AS: Business Administration -
Indiana University - Purdue University Indianapolis
Indianapolis, INHigh School Diploma -
Bruton High School
Williamsburg, VA06.2015
Certified: Medical Assisting -
New Horizons Learning Center
Hampton, VA06.2016
Skills
- Collaborative and Team-Oriented
- Creating a Safe Learning Environment
- School Policy and Rules Enforcement
- Organizational and Planning Skills
- Experience with Diverse Student Populations
- Computer and Microsoft Office Skills
- Audio-Visual Demonstrations
- Organizing and Distributing Materials
- Reinforcing Learning Concepts
- First Aid and CPR
- Early Childhood Training
- Special Education Background
- Special Needs Support
- Detail Oriented
Certification
- OSHA Present
- CPR/AED Present
- BLS for Healthcare Providers April 2021 to April 2022
- Adult and Pediatric First Aid/CPR/AED April 2021 to April 2022
- Fire Safety Present
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Authorized To Work
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
EVV/Quality Control Specialist
Hand N Heart Homecare
12.2023 - Current
Teacher's Assistant
The Faison Center
10.2021 - 10.2022
Lead Supervisor
Mastercorp Inc
04.2020 - 09.2020
Front Desk Receptionist
Holiday Inn
01.2020 - 05.2020
Manager
Hickory Farms
09.2018 - 03.2022
Housekeeping
Jens Cleaning
01.2015 - 02.2018
AS: Business Administration -
Indiana University - Purdue University Indianapolis
High School Diploma -
Bruton High School
Certified: Medical Assisting -
New Horizons Learning Center
- OSHA Present
- CPR/AED Present
- BLS for Healthcare Providers April 2021 to April 2022
- Adult and Pediatric First Aid/CPR/AED April 2021 to April 2022
- Fire Safety Present
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