Chelsey Barnard
Fallon,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Barista Shift Lead
Telegraph Coffee And Tap
Fallon , NV
09.2021 - Current
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Barista
Stir Krazy Coffee Company
Lacey , Washington
08.2017 - 07.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Constantly expanded personal knowledge of coffee styles and varieties.
Bank Teller
Evergreen Direct Credit Union
Olympia , Washington
01.2019 - 03.2021
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Sold and cross-sold bank products to new and existing customers.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
Barista Manager
Tumwater Deli And Espresso
Tumwater , Washington
06.2018 - 05.2020
- Served customers quickly and efficiently and created strategies to prevent delays.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created new training guidelines, and provided staff orientation and training.
- Designed and adjusted work schedules to meet business demands.
- Utilized [Software] to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
- Helped general management develop prices based on inventory costs and portion sizes.
- Increased kitchen efficiency [Number]% by streamlining processes, reducing waste and mentoring team members on proper procedures.
Health and Beauty Clerk
Fred Meyer (Kroger)
Tumwater , WA
03.2016 - 05.2019
- Fostered repeat business by building relationships with customers.
- Achieved individual and store goals for sales, customer acquisition and loyalty program participation.
- Maintained proper displays of merchandise to comply with brand standards.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Tracked down hard-to-find merchandise at diverse locations.
Education
High School Diploma -
Yelm High School 12
Yelm, WA05.2011
Skills
- Staff Scheduling
- Anticipating Problems
- Supply Ordering and Management
- Workflow Optimization
- Shift Scheduling
- Menu Preparation
- Labor and Overhead Cost Estimation
- Store Opening and Closing
- Money Handling
- Vendor Relationships
- Payment Acceptance
- Production and Time Sequencing
- Menu Pricing and Writing
- Safety Training
- Logical Reasoning
- POS Systems
- Customer Service
- Service Training
- Safe Food Handling
- Bank Deposits
- Alcoholic Beverage Service
- Hiring and Onboarding
- Staffing Patterns
- Cash Receipt Balancing
- Worker Training
- Coffee Shop Operations
- Barista Training
- Policies and Procedures Implementation
- Minor Repairs
- Backroom Stocking
- Team Goals
Timeline
Barista Shift Lead
Telegraph Coffee And Tap
09.2021 - Current
Bank Teller
Evergreen Direct Credit Union
01.2019 - 03.2021
Barista Manager
Tumwater Deli And Espresso
06.2018 - 05.2020
Barista
Stir Krazy Coffee Company
08.2017 - 07.2021
Health and Beauty Clerk
Fred Meyer (Kroger)
03.2016 - 05.2019
High School Diploma -
Yelm High School 12
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