Chelsey Baylor
Westland,MI
Summary
To secure a position utilizing my customer service background which will enable me to employ my exceptional communication and interpersonal skills to effectively service individuals. Self-driven problem solver, with the ability to multitask, and consistently finish projects before their deadlines. Works efficiently independently, and in team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Intern
ASPIRE Relationship Education
08.2022 - 05.2023
- Assist with the evaluation and implantation of agency's S.M.A.R.T program curriculum
- Responsible for gathering, compiling, analyzing, and interpreting survey data on clients served to develop an analytical tool to determine the types and quality of services provided in agency's program
- Update research databases and report findings using data collection tools for nonprofit program outcomes
- Analyze data utilizing database applications and software systems to identify trends in population, types of services, and frequency of services
- Sit in on client interviews and advisory board meetings to understand the intake process and understand agency's curriculum approval process
- Specific tasks and assignments at social work field placement
- Assist lead presenters with hands-on activities, tasks, and assignments during presentations, and lead portions of program presentation
- Planned, prepared and participated in weekly meetings and events
Dining Assistant
Presbyterian Villages of Michigan
06.2022 - Current
- Perform a variety of tasks related to food service including the service and clean-up of food to residents, visitors, and staff
- Collect resident food orders, and deliver food directly to residents for dine-in, pick-up, or room service
- Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items
- Clean and sanitize work areas, dining room areas, equipment, and utensils
- Restock and refill baskets, condiment containers, cups, straws, and other service station necessities
- Communicated all resident requests to appropriate staff to ensure excellent customer service delivery and accuracy
- Engaged in teamwork with all dining employees
- Maintained records of resident complaints and communicated them to manager
- Handle all phone, computer, and paperwork operations
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs
- Circulate dining room to identify service opportunities
- Delivered exceptional resident experiences through attentive service and quick response to issues
- Carried out day-to-day waitressing duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Assistant/Student Clerical Assistant
Neighborhood Student Success Collaborative, Michigan State University
09.2021 - 05.2023
- Greet students and facilitate their experience upon arrival to the academic advising center
- Serve as an integral part of student success relating to the academic, residential, health and wellness, and intercultural support network for students
- Utilize personable and professional customer service skills and phone operations to inform and bridge student/parent connections to campus resources
- Oversee and conduct student advising appointment scheduling and assist neighborhood center directors and advisors as needed
- Fostering general support and direction for any inquiries
Crew Member
Little Caesars
05.2019 - 08.2019
- Practiced safety and security procedures in preparation of serving food
- Cleaned and organized workstations
- Operated kitchen equipment
- Serviced customers using telephone, cashier, and front counter procedures
- Ability to process and complete customer orders in a timely fashion
- Worked front counter, drive-thru and other stations
- Provided excellent customer service by greeting customers and meeting quality expectations
- Collaborated with team members to complete orders
- Assisted other team members to achieve goals
- Prepared products following restaurant, health, and safety standards and procedures
Sales Associate/Cashier
Dollar Tree
02.2018 - 08.2018
- Fast and helpful customer service
- Greeted customers while performing all sales transactions
- Provided assistance with unloading merchandise and assembling stock to ensure consistency of displayed products
- Performed basic administrative duties such as maintaining the appearance of showroom and work area
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
Education
Bachelor of Arts - Social Work
Michigan State University
East Lansing, MI05.2023
Additional Information
- NASW Michigan Chapter- Social Work Student of the Year [2023]
- MSU School of Social Work- Nonprofit Leadership in Social Work BASW Certificate [2023]
Certification
Pattengill Biotechnical Magnet School - East Laning, MI [April 2023]
- Assisted with materials organization, indoor cleaning, supply sorting, assembling student packets and other teacher-identified needs
Allen Neighborhood Center & Hunter Park Gardenhouse - East Lansing, MI [April 2022]
- Assisted with spring community garden cleanup, moving compost, and garden bed preparation tasks
The Izzo Legacy Family Fund Run/Walk/Roll - East Lansing, MI [October 2021]
- Assisted with the setup, distribution, and cleanup of refreshments to participants in the race
Spartans Involved in Community Service (SICS) - East Lansing, MI [September 2020]
- Assisted in assembling care packages and letters of gratitude to be sent to deployed service members and first responders
Timeline
Student Intern
ASPIRE Relationship Education
08.2022 - 05.2023
Dining Assistant
Presbyterian Villages of Michigan
06.2022 - Current
Assistant/Student Clerical Assistant
Neighborhood Student Success Collaborative, Michigan State University
09.2021 - 05.2023
Crew Member
Little Caesars
05.2019 - 08.2019
Sales Associate/Cashier
Dollar Tree
02.2018 - 08.2018
Bachelor of Arts - Social Work
Michigan State University
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