CHELSEY BERGMAN
Strategic Public Relations | Employer Branding & Talent Engagement
Chicago,IL
Summary
Passionate about connecting people and purpose while making an impact. I blend relationship-building, talent acquisition, and performance management to fuel engagement, inclusion, and business growth.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Director of Talent Acquisition
Multiple Direct Marketing Companies
01.2014 - Current
- Ranked among the top 5 recruiters in North America for 3 consecutive years, earning "Top Recruiter of the Year" honors; mentored and trained 3 team members who also received top recruiter recognition, with additional hires consistently exceeding performance benchmarks.
- Managed full-cycle recruitment for diverse roles across all levels, driving talent strategies that supported the successful expansion into 23 new client acquisitions.
- Led monthly training sessions for recruitment teams, developing customized content based on seasonal trends, performance analytics, and feedback, resulting in continuous performance improvement and adaptation to shifting recruitment needs.
- Incorporated continuous improvement methodologies into the recruitment process, regularly assessing and refining strategies, boosting qualified applicants and cutting down time-to-fill by streamlining processes.
- Collaborated with hiring managers, HR teams, and company leaders to align recruitment strategies with business objectives and company culture, leveraging social media, job boards, and professional networks.
Head of Sales, Logistics & Client Relations
Diamond Peak Salt Distributors
03.2023 - Current
- Spearheaded the full sales, account management, and logistics cycle, driving business growth and securing long-term client relationships while ensuring customer retention through personalized service.
- Led product launches and marketing campaigns, aligning with client needs and market trends resulting in increased sales and conversions, expanding the customer base, enhanced client engagement and improved operational efficiency.
- Leveraged CRM tools to track leads, streamline sales processes, maintain proactive communication with clients, and ensure accurate cash flow management.
Patient Care Coordinator
LaserAway
06.2024 - 09.2024
- Served as a knowledgeable resource, providing personalized skincare recommendations aligned with individual beauty goals while leveraging loyalty programs to enhance client retention and encourage repeat business.
- Managed front desk operations, including scheduling and patient admissions, ensuring a seamless and welcoming experience.
- Leveraged in-depth knowledge of patients' skincare goals to provide additional tailored service recommendations, boosting satisfaction and driving revenue growth.
- Drove business by increasing outbound communication standards to promote specials, book consultations, and foster relationships with both new and existing patients.
- Managed payment processing, insurance claims, and billing in strict compliance with HIPAA regulations, ensuring accuracy and efficiency.
Director of Marketing & Community Engagement
Great Lakes Dermatology
01.2010 - 01.2014
- Led a grassroots PR campaign for free skin cancer screenings, secured high-profile media placements and strategic community partnerships expanding brand reach and driving growth.
- Developed and launched a branded cosmetic skincare line across eight clinics, trained staff on product knowledge and how to create a personal relationship for a seamless patient experience driving customer engagement and revenue growth.
- Spearheaded cross-functional marketing efforts, including social media campaigns, event planning, and sponsorships, to elevate local visibility and brand recognition.
- Increased product sales and brand visibility by leveraging and targeting market research while implementing integrated marketing strategies across digital, print, and word-of-mouth channels.
- Utilized public relations strategies to safeguard the clinic’s reputation, managing crisis situations and mitigating negative press while conducting market research to inform product development and ensure alignment with patient needs.
Education
Bachelor of Science - Sociology
University of Wisconsin Oshkosh
Oshkosh, Wisconsin 08.2004 - 12.2009
Skills
Full-Cycle Talent Acquisition
Timeline
Patient Care Coordinator
LaserAway
06.2024 - 09.2024
Head of Sales, Logistics & Client Relations
Diamond Peak Salt Distributors
03.2023 - Current
Director of Talent Acquisition
Multiple Direct Marketing Companies
01.2014 - Current
Director of Marketing & Community Engagement
Great Lakes Dermatology
01.2010 - 01.2014
Bachelor of Science - Sociology
University of Wisconsin Oshkosh
08.2004 - 12.2009
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