Chelsey Bourgeois
St. Petersburg,FL
Summary
Driven and dynamic District Manager with a proven track record at Sun Country Dry Cleaners, excelling in inventory control across 28 locations and leading a team of 45 with exceptional time management and customer service skills. Demonstrates a strong ability to multitask in a fast-paced environment, ensuring customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
District Manager
Sun Country Dry Cleaners
Largo, FL
05.2021 - 12.2024
- Monitor inventory operations for 28 locations
- Schedule staff shifts for 45 employees
- Resolve conflicts between customers and employees within the company
- Train new employees to meet job requirements
- Remain calm and professional in stressful circumstances and effectively diffused tense situations
- Review employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Minimized turnover through effective training and employee engagement programs.
- Manage a high volume of inbound customer and employee calls, effectively troubleshooting problems and providing solutions
- Filled in at traditional and kiosk stores
Customer Service Representative
Sun Country Dry Cleaners
Largo, FL
08.2019 - 05.2021
- Greet customers upon entering the store, answer any questions, and provide excellent customer service
- Responsible for inputting precise details pertaining to customer orders and garments, such as brands, colors, designs, and fabrics, to eliminate potential errors
- Rack ready orders into the computer by barcode and ticket
- Put completed orders away in location in alphabetical order
- Understanding of computer and basic math skills to handle cash or credit sales
- Key holder - open and close down store for business day at multiple locations
- In charge of closing down drawer and handling money at end of business day
- Handling all customer complaints and resolve all minor issues
- Creating and entering new customer accounts into the system
- Maintain up-to-date process on customer call backs to minimize old inventory
Store Manager
Peters Cleaners and Alterations
Saint Petersburg, FL
02.2013 - 08.2019
- Responsible for handling and managing my own store
- Key holder - responsible for opening and closing store
- Greeting and helping customers upon entering store with excellent customer service
- Handled and resolved all customer issues in a timely manner
- Responsible for training new hires
- Handle monthly billing for delivery customers
- Separate clothes according to type, such as shirts, pants, dresses, and suits
- Tag each item with number that matches ticket invoice
- Match tag to correct ticket invoice when ready and hand assemble
- Place completed orders in location and rack into system
- Read, write and have basic math skills to hand cash and credit sales
Fine Jewelry Sales Associate
Sears
Clearwater, FL
09.2009 - 10.2010
- Gave customers outstanding support recommending products by listening attentively to their needs
- Assist loss prevention counting all diamonds beginning and end of day
- Execute daily/weekly/monthly sales goals
- Restock merchandise from inventory during downtime when items upfront became low.
- Balance register completing accurate cash and credit transactions
- Explain warranties and guarantees on each piece purchased by a customer
Showroom Handler 2
Home Shopping Network
Saint Petersburg, FL
08.2007 - 07.2009
- Transfer of Showroom product samples supporting the live shows to their next airing show
- Checking in the returning samples from ended shows, assuring quantity and correct product is returned per show manifest
- Assistance with Backstage Supervisors
- Assistance with Backstage Coordination
- Assistance with Fashion Coordination
Showroom Handler 1
Home Shopping Network
Saint Petersburg, FL
08.2006 - 08.2007
- Pulling of samples and preparation for the live shows
- Pull items requested for Consignment purposes
- Transport of samples to/from Showroom to Backstage
- Track items by completing all necessary paperwork
- Accurately complete all necessary paperwork - Show pull manifests, Consignment paperwork, Short report manifest alerts
- Prepare items for on-air presentation, including hand steaming, assembly, and ensure that they are clean, presentable and in working condition.
- Return items to storage locations upon their return to Showroom
- Cross trained in performing purging, palletization and shipping activities
- RF gun experience
Education
High School Diploma -
Saint Petersburg High School
Saint Petersburg, FL05-2006
Skills
- Store operations
- Excellent time management skills
- Dependable
- Positive
- Highly Organized
- Self Motivated
- Excellent customer service skills
- Strong attention to detail
- Team-oriented
- Personable
- Ability to thrive in a fast-paced, multi tasking environment
Timeline
District Manager
Sun Country Dry Cleaners
05.2021 - 12.2024
Customer Service Representative
Sun Country Dry Cleaners
08.2019 - 05.2021
Store Manager
Peters Cleaners and Alterations
02.2013 - 08.2019
Fine Jewelry Sales Associate
Sears
09.2009 - 10.2010
Showroom Handler 2
Home Shopping Network
08.2007 - 07.2009
Showroom Handler 1
Home Shopping Network
08.2006 - 08.2007
High School Diploma -
Saint Petersburg High School
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