Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Chelsey Bryce

Woodbridge,VA

Summary

Reliable treatment coordinator with strong knowledge of dentistry practices. Well-rounded professional skilled handling multiple tasks, treatment planning, insurance verification, sales, marketing, contracts and administrative tasks.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Orthodontic Treatment Coordinator

Britto Orthodontics
Woodbridge And Chantilly , VA
08.2022 - Current
  • Documented patient records during procedures and added notes taken to treatment chart.
  • Exposed dental diagnostic x-rays.
  • Kept track of treatment information in patient records.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Updated patient records with new data and treatment information.
  • Managed scheduling of appointments and patient records.
  • Performed oral hygiene instruction to patients.
  • Supported office administration tasks as needed.
  • Handled patient inquiries with professionalism.
  • Took medical and dental history and recorded vital signs of patients.
  • Prepared bills and completed insurance forms using system software.
  • Documented dental care services by charting in patient records.
  • Communicated between doctor, staff members, suppliers, vendors and insurance companies.
  • Monitored inventory levels of dental materials needed for orthodontic care.
  • Provided patient education on the importance of proper oral hygiene.
  • Contacted referring dentists to coordinate referrals for complex cases.
  • Collaborated with administrative staff in developing policies and procedures.
  • Handled customer complaints in a professional manner and resolved issues promptly.
  • Maintained records of patient treatments, progress reports and payments.
  • Reviewed x-rays, photographs and other diagnostic images to assess patient needs.
  • Prepared financial statements for review by the orthodontist or office manager.
  • Responded to inquiries from patients regarding their treatment plan.
  • Developed effective relationships with referral sources within the community.
  • Planned marketing strategies to attract new patients to the practice.
  • Assisted orthodontist with patient treatment plans and discussed payment options.
  • Performed clerical duties such as filing documents, answering phones and preparing correspondence.
  • Greeted patients, verified insurance information and scheduled appointments.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Identified opportunities for cost reduction and savings initiatives.
  • Produced thorough, accurate and timely reports of project activities.
  • Developed and executed strategic plans for business growth.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated cross-functional collaboration for improved efficiency.
  • Prepared and posted weekly payments to vendors and suppliers.
  • Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
  • Collected, posted and managed patient account payments.
  • Ensured compliance with company billing policies and procedures.

Inova Blood Donor Specialist

INOVA
Fairfax, VA
10.2021 - 08.2022
  • Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Cultivated positive relationships with patients through effective communication skills.
  • Treated blood-related chronic disorders by performing therapeutic phlebotomy.
  • Managed high volume of patients while maintaining quality and efficiency standards.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Utilized excellent patient care skills to ensure comfort during procedures.
  • Utilized electronic medical record systems to access and update patient information.
  • Accurately labeled, processed, and stored specimens for timely analysis.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
  • Performed venipuncture and capillary puncture on diverse patient population.
  • Checked hemoglobin levels of individuals prior to blood donation.
  • Ensured patient confidentiality in accordance with HIPAA regulations at all times.
  • Maintained strict adherence to infection control protocols and safety guidelines.
  • Participated in continuing education opportunities to maintain certification requirements.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

Store Manager

Extra Space Storage
Stafford, VA
07.2019 - 05.2021
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Addressed resident concerns promptly and professionally.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed business performance data and forecasted business results for upper management.
  • Established key performance indicators (KPIs) to measure success.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored budgets, resources, and performance metrics.
  • Managed stakeholder relationships through clear communication strategies.
  • Developed long-term partnerships with external vendors.
  • Maintained up-to-date knowledge of industry trends and best practices.

Education

Some College (No Degree) - Business Management

Northern Virginia Community College
Woodbridge, VA

Skills

  • Office Administration
  • Case Presentation
  • Inventory Management
  • Patient Counseling
  • Treatment Planning
  • Customer Service
  • Problem-solving aptitude
  • Advising and Educating Patients
  • Medical Charting
  • Contract Management
  • Sales Reporting
  • Sales strategy development
  • Marketing Strategies
  • Community marketing

Certification

  • Dental X-ray Certification

References

References available upon request.

Timeline

Orthodontic Treatment Coordinator

Britto Orthodontics
08.2022 - Current

Inova Blood Donor Specialist

INOVA
10.2021 - 08.2022

Store Manager

Extra Space Storage
07.2019 - 05.2021

Some College (No Degree) - Business Management

Northern Virginia Community College

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Chelsey Bryce