CHELSEY COLON
Worcester,US
Summary
Results-driven Human Resources Specialist known for exceptional productivity and efficiency in managing HR tasks. Specialize in talent acquisition, employee relations,Customer satisfaction and compliance management. Excel at communication, problem-solving, and adaptability, ensuring smooth HR operations and positive workplace environment. Embrace challenges with resilience and strategic thinking to support organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Staffing Specialist
PEOPLE ready
Worcester, US
01.2020 - Current
- Followed up with customers to ensure resolution of their issues or concerns.
- Conduct pre-employment screenings and background checks, maintaining compliance and data accuracy.
- Administered applicant tracking system (ATS) database to input, update, and maintain candidate details.
- Match candidate profiles to job requirements, optimizing placement and team efficiency.
- Manage invoices and records, supporting smooth financial operations and client satisfaction.
- Partner with department managers to identify staffing requirements, creating tailored job orders, and maintaining strong client relationships.
- Conducted interviews with potential employees to assess qualifications, skills, and experience.
- Reviewed resumes and applications to determine if candidates met the required criteria for open positions.
- Organized, coordinated, and monitored staffing activities to ensure compliance with established policies and procedures.
- Participated in job fairs and other recruitment events to promote the company's brand.
- Negotiated salaries with potential employees while ensuring they remain competitive in the marketplace.
- Built relationships with external vendors such as headhunters or recruiting agencies for specialized roles when needed.
- Assisted customers in navigating through automated systems during outbound calls.
- Delivered high levels of customer service in accordance with corporate standards.
- Conducted background checks and reference checks as part of the pre-employment screening process.
Administrative assistant
IMC (INTERNATIONAL MARKETING COMPANY)
Worcester, US
01.2019 - 12.2019
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Processed invoices for payment using accounting software applications.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
DOG HANDLER
GREAT NECK DOGGIE DAYCARE
Worcester, US
01.2016 - 05.2018
- Provided basic obedience training for new arrivals and worked with them on commands such as sit, stay, heel, come.
- Ensured safe and secure handling of all dogs while in the facility.
- Monitored dog behavior and temperament when interacting with other animals in the facility.
- Maintained records of each dog's activities, diet, medications administered, vet visits.
- Performed regular grooming tasks such as brushing fur, trimming nails and cleaning ears.
- Cleaned kennels on a regular basis to ensure sanitary living conditions for all dogs in the facility.
- Walked dogs around the property multiple times a day for exercise purposes.
- Participated in community outreach activities such as pet therapy sessions at hospitals or nursing homes.
- Cared for pets during owners' absences.
- Walked animals outside to avoid accidents in play areas or bedding.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
- Conducted daily health checks of dogs to identify any medical issues or potential problems
Host /Server
Max & Erma's
Virginia Beach, VA
02.2012 - 11.2014
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Processed payments for room service orders, including cash, credit and debit cards, and online payment methods.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Responded promptly to any complaints or requests from customers regarding their meal or experience with room service.
- Provided customers with accurate wait times and monitored waiting list.
- Complied with all company policies and procedures relating to room service operations.
- Performed daily maintenance tasks such as cleaning trays, dishes and silverware used for room service orders.
- Prepared beverages such as coffee, tea, juices and sodas for room service guests.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Maintained accurate records of transactions related to room service orders.
- Assisted other departments when needed such as Room Service Runner during peak hours.
- Analyzed guest feedback surveys to identify areas needing improvement in services provided by room service department.
- Delivered room service orders quickly and efficiently to guest rooms using carts or trays.
- Collaborated with front-of-house staff to ensure seamless coordination between dining room service and back-of-house operations.
Education
10 HR OSHA CERTIFIED - Construction Inspection
OSHA
01-2023
HIGH School diploma -
Monroe Academy For Business And Law
01-2011
Skills
- Database Management
- Human Capital Management
- Talent Acquisition
- Workforce Management
- Business development support
- Problem-Solving
- Excellent Communication
- Problem-solving abilities
- Written Communication
- Project Coordination
- Interpersonal Communication
- Computer Skills
- Leadership
- Quality Assurance
- Critical thinking proficiency
- Training and mentoring
- Policy Enforcement
- Process Monitoring and Improvement
- Schedule development
- Software troubleshooting
- Information Security
- Self-assessments
- Administration support
- Behavior Management
Certification
LTC , -License to carry in the State Of Massachusetts
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Staffing Specialist
PEOPLE ready
01.2020 - Current
Administrative assistant
IMC (INTERNATIONAL MARKETING COMPANY)
01.2019 - 12.2019
DOG HANDLER
GREAT NECK DOGGIE DAYCARE
01.2016 - 05.2018
Host /Server
Max & Erma's
02.2012 - 11.2014
LTC , -License to carry in the State Of Massachusetts
10 HR OSHA CERTIFIED - Construction Inspection
OSHA
HIGH School diploma -
Monroe Academy For Business And Law
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