Summary
Overview
Work History
Education
Skills
Timeline
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Chelsey Cotelleso

Pekin,IL

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

4
4
years of professional experience

Work History

Team Lead

Bass Pro Shops
12.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Delivery Driver

Amazon
04.2023 - 12.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Retention Specialist

State Farm
01.2022 - 04.2023
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.

Head Cashier

Hobby Lobby
08.2020 - 12.2021
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.

Education

Associate of Science - Graphic Design

Full Sail University
Winter Park, FL
10.2022

Skills

Technical Troubleshooting

Microsoft Outlook

Customer Focus

Complaint resolution

Call Center Operations

Windows 10

Mac systems

Timeline

Team Lead

Bass Pro Shops
12.2023 - Current

Delivery Driver

Amazon
04.2023 - 12.2023

Retention Specialist

State Farm
01.2022 - 04.2023

Head Cashier

Hobby Lobby
08.2020 - 12.2021

Associate of Science - Graphic Design

Full Sail University

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Chelsey Cotelleso