Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chelsey Cothran

Lawrenceburg,TN

Summary

Detail-oriented licensed/certified pharmacy technician with 10+ years experience providing exceptional customer service in retail pharmacy, hotel front desk, and restaurant settings. Quick to adapt to change and top notch multitasker. Reliable, empathetic, and responsible. Specialize in time management, excellent communication, and organization. Experience in bookkeeping for hotel and restaurant. Highly motivated to get off third shift to have a better work-life balance for my daughter and me.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Best Western Plus
01.2025 - Current
  • Greeted guests warmly, providing exceptional customer service and fostering a welcoming environment.
  • Managed guest check-in and check-out processes efficiently, ensuring accurate reservation handling.
  • Assisted in resolving guest inquiries and complaints promptly to enhance overall satisfaction.
  • Coordinated room assignments and special requests, optimizing occupancy and guest experiences.
  • Utilized hotel management software for booking modifications, cancellations, and billing inquiries.
  • Conducted routine inventory checks of lobby supplies to ensure availability for guests' convenience.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Measurement Specialist

Prinova Nagase Group
08.2023 - 10.2024
  • Conducted precise measurements to ensure compliance with quality standards.
  • Assisted in calibrating measurement tools and equipment for accurate results.
  • Maintained detailed records of measurement activities for traceability and reporting.
  • Collaborated with colleagues to troubleshoot measurement discrepancies efficiently.
  • Conducted comprehensive audits of internal measurement systems, identifying areas for improvement and implementing corrective actions as needed.
  • Supported team in data collection and analysis to optimize measurement processes.
  • Implemented best practices for measurement safety and operational efficiency.
  • Adapted quickly to new tools and software used in measurement tasks.

Licensed Certified Pharmacy Technician

Walmart
12.2014 - 07.2023
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Compounded and dispensed medications accurately, adhering to safety and regulatory standards.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Managed inventory levels effectively, ensuring availability of essential pharmaceuticals.
  • Monitored prescription fulfillment processes, ensuring accuracy and timely delivery of medications.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Waitress/Cashier

Preston's Restaurant
05.2012 - 01.2015
  • Delivered exceptional customer service to enhance dining experience.
  • Managed multiple tables efficiently during peak hours, ensuring timely food and beverage delivery.
  • Trained new staff on restaurant procedures and menu knowledge, fostering a supportive team environment.
  • Collaborated with kitchen staff to ensure accurate order fulfillment and address special requests promptly.
  • Handled cash transactions accurately, maintaining accountability in daily financial reporting.
  • Resolved customer complaints effectively, maintaining professionalism and promoting repeat business opportunities.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

Human Resource Management

Western Governors University
Salt Lake City, UT
12-2026

Associate of Science - Accounting

Columbia State Community College
Columbia, TN
08-2021

High School Diploma -

Lawrence County High School
Lawrenceburg
05-2013

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Verbal and written communication
  • Front office management
  • HIPAA
  • Adaptable

Certification

  • CPhT - Certified Pharmacy Technician (2015-2026)
  • CNA - Certified Nurse Assistant (2013-2015)

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Front Desk Receptionist

Best Western Plus
01.2025 - Current

Measurement Specialist

Prinova Nagase Group
08.2023 - 10.2024

Licensed Certified Pharmacy Technician

Walmart
12.2014 - 07.2023

Waitress/Cashier

Preston's Restaurant
05.2012 - 01.2015

Human Resource Management

Western Governors University

Associate of Science - Accounting

Columbia State Community College

High School Diploma -

Lawrence County High School

Similar Profiles

CREATE PROFILE