Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsey Crenshaw

Summary

Accomplished professional with extensive experience at the United States Navy, USN, excelling in roles from Executive Administrative Assistant to Program Manager. Proven track record in improving process workflows and implementing quality control measures, achieving significant advancements in data security and customer service excellence. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Executive Administrative Assistant

United States Navy, USN
04.2021 - 09.2023
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Used software to coordinate meetings, appointments, and tasks senior executives.
  • Organized and updated schedules for executives.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Database Administrator

United States Navy, USN
01.2019 - 04.2021
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Created and updated database designs and data models.
  • Created and implemented database designs and data models.
  • Set up and controlled user access levels across databases to protect important data.
  • Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Implemented security measures to protect vital business data.
  • Installed and configured middleware in Linux and Windows environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Applied effective time management techniques to meet tight deadlines.

Finance Assistant

United States Navy, USN
08.2017 - 01.2019
  • Input financial data and produced reports using Navy Supply Systems Command.
  • Managed office inventory and ordered new supplies when items were running low.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Maintained accurate records of financial transactions in alignment with regulatory requirements.
  • Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
  • Helped reconcile bank statements and accounts and maintain accuracy and current records.
  • Processed daily financial transactions in support of finance team objectives.
  • Assisted with preparation of monthly financial statements and reports to inform management.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Inspected account books and recorded transactions.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Matched purchase orders with invoices and recorded necessary information.

IT Administrator

United States Navy, USN
08.2017 - 01.2019


  • Monitored networks and network devices to resolve technical problems quickly.
  • Developed and documented network policies, procedures and standards.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Installed and configured network printers and other peripheral devices.
  • Planned and implemented upgrades to system hardware and software.
  • Implemented and maintained virtual private networks.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Program Manager

United States Navy, USN
08.2014 - 08.2017
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Interacted with customers and clients to identify business needs and requirements.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Developed and maintained logistics workflows, procedures and reports.
  • Participated in vendor selection and management process for program initiatives.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Identified program obstacles and communicated possible impacts to team.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Researched industry best practices in support of training development and program content.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.

Education

MBA - Entrepreneurship

Southern New Hampshire University
Hooksett, NH
12.2023

Bachelor of Arts - Public Administration

Southern New Hampshire University
Hooksett, NH
06.2020

Associate of Arts - Education of Individuals in Elementary Special Education Programs

Indian River State College
Ft. Pierce, FL
06.2018

Skills

  • Spreadsheet tracking
  • Master calender management
  • Information confidentiality
  • Aircraft & Ship Maintenance/Crew Operations
  • Aircraft Design
  • Budget Management
  • Counseling
  • Driving/Maneuvering Skills
  • Electrical Component/Equipment Installation
  • Electronic Data Security
  • Fire & Hazardous Material Protection Techniques
  • Historic Preservation
  • Inventory Management and Distribution
  • Library and Museum Collection Management
  • Office Equipment Operation/Maintenance
  • Process Improvement
  • Safety and Occupational Health Programs
  • Systems Integration/Information Architecture
  • Quality Control
  • Logistics Coordination
  • File Management
  • Customer Service
  • Office Management
  • Report Generation
  • Document Preparation
  • Expense Reporting
  • Business Correspondence
  • Event Coordination

Certification

Applying Data Analytics to Business Performance

Applying Data Analytics to Financial Planning and Analysis

Applying Data Analytics to Revenue Analysis

Building your RPA strategy

Time Management

Emotional Intelligence

Change Management - Managing the Change Process

PWRBI6_19_2 - Power BI - Go Beyond PivotTables with Power Pivot

Introduction to Data Analytics

PWRBI3_19_2 - Power BI - Analyze Your Data With Excel Pivot Tables

PWRBI4_19_2 - Power BI - Create Excel Dashboards for Maximum Impact

PWRBI2_19_2 - Power BI - Prepare Your Data Efficiently for Excel Analysis

Preparing for RPA Implementation and Cultural Shift

Understanding Robotic Process Automation

PWRBI5_19_2 - Power BI - Use Power Query to Transform Your Data

Coaching and Mentoring

Timeline

Executive Administrative Assistant

United States Navy, USN
04.2021 - 09.2023

Database Administrator

United States Navy, USN
01.2019 - 04.2021

Finance Assistant

United States Navy, USN
08.2017 - 01.2019

IT Administrator

United States Navy, USN
08.2017 - 01.2019

Program Manager

United States Navy, USN
08.2014 - 08.2017

MBA - Entrepreneurship

Southern New Hampshire University

Bachelor of Arts - Public Administration

Southern New Hampshire University

Associate of Arts - Education of Individuals in Elementary Special Education Programs

Indian River State College

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Chelsey Crenshaw