Chelsey Crimmins
Dutchtown,LA
Summary
Experienced dental office professional with over 13 years in front-office coordination, insurance processing, Treatment plan coordination and team leadership. Proven ability to optimize workflow and enhance patient satisfaction while managing daily operations. Proficient in multiple dental software systems including Eaglesoft, Dentrix, and Open Dental.
Overview
15
15
years of professional experience
Work History
Promoted to Office Manager
Dutchtown Dental Center
Dutchtown, LA
10.2024 - 07.2025
- Oversaw high-volume front-office operations, including scheduling, billing, and insurance management.
- Tracked invoices and payments for accurate accounts receivable and payable information.
- Managed difficult insurance claims while ensuring full appointment schedules.
- Reviewed and updated treatment plans regularly based on patient progress.
- Facilitated seamless communication between dental professionals and patients.
Treatment Plan Coordinator
Dutchtown Dental Center
Dutchtown , LA
10.2023 - 07.2025
- Scheduled appointments and follow-ups to ensure continuity of care.
- Collaborated with clinicians to ensure continuity of care throughout the treatment process.
- Identified potential barriers that could impede successful completion of treatment plans and worked with clinicians to address them proactively.
- Supported financing presentations for full-mouth rehabilitation and orthodontic procedures.
- Clearly conveyed procedure information and payment alternatives to patients.
Front Office Administrator
Dr. Paul Ganucheau, DDS
Metairie, LA
12.2012 - 10.2023
- Provided clear explanations of procedures and payment options to enhance patient understanding.
- Coordinated patient appointments and managed treatment schedules efficiently.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
Registered Dental Assistant
Dr. Carl Dr. Carl B. Gonsoulin with Dr. Joey Porter, Ortho
Lafayette, LA
05.2010 - 10.2012
- Acquired foundational experience in orthodontic procedures and patient care preparation.
- Assisted dentists with pediatric procedures and patient care.
- Prepared treatment rooms and sterilized instruments for dental procedures.
- Educated children and parents on oral hygiene practices and preventive care.
- Operated dental imaging equipment for diagnostic purposes and treatment planning.
Education
Dental Assistant
Acadiana Career College
Lafayette, LA05-2012
Skills
- Dental office management
- Treatment planning and coordination
- Insurance verification and claims processing
- Patient scheduling and communication
- Registered dental assistant and CPR certified
- Credit and collections
Timeline
Promoted to Office Manager
Dutchtown Dental Center
10.2024 - 07.2025
Treatment Plan Coordinator
Dutchtown Dental Center
10.2023 - 07.2025
Front Office Administrator
Dr. Paul Ganucheau, DDS
12.2012 - 10.2023
Registered Dental Assistant
Dr. Carl Dr. Carl B. Gonsoulin with Dr. Joey Porter, Ortho
05.2010 - 10.2012
Dental Assistant
Acadiana Career College
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