Summary
Overview
Work History
Education
Skills
Timeline
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Chelsey Criswell

Union,MO

Summary

Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Server/Bartender

The Pasta House Co.
08.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared the next service.
  • Efficiently solved any problems to arise with customers to ensure a great experience.

Receptionist

Taxtyme Services
01.2011 - 07.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Effectively managing phone calls, emails, and walk-in clients simultaneously
  • Responded to inquiries from callers seeking information.

Sever/Bartender/Shift Manager

Crazy Lady Saloon
05.2011 - 07.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.

Education

High School Diploma -

Penta Career Center
Perrysburg
05.2013

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Multitasking
  • Cash Handling
  • Guest Engagement
  • Memory retention

Timeline

Server/Bartender

The Pasta House Co.
08.2020 - Current

Sever/Bartender/Shift Manager

Crazy Lady Saloon
05.2011 - 07.2020

Receptionist

Taxtyme Services
01.2011 - 07.2020

High School Diploma -

Penta Career Center

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Chelsey Criswell