Chelsey Curtis
Seattle,WA
Summary
I am a dedicated professional with extensive experience, eager to face academic challenges. I excel in diverse teams and demonstrate adaptability to new situations. My strong competencies in research, time management, and critical thinking enable me to deliver impactful results. I am reliable, driven, and consistently adopt a proactive approach to every opportunity that arises. Over fifteen years of professional work experience across customer service, food service, and education gives me a well-rounded background, preparing me for my future in graduate school.
Overview
11
11
years of professional experience
Work History
Lead Barista
Evoke Cafe & Bar
04.2024 - Current
- Utilized strong communication skills to foster a collaborative work environment among team members, increasing productivity.
- Prevented infections and maintained store professionalism by daily cleaning and sanitizing work areas.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to enter orders and process payments accurately.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Instructional Assistant
Seattle Public Schools
11.2022 - 02.2024
- Collaborate with special education teachers to implement individualized education programs (IEPs) for students with disabilities, ensuring their academic, social, and behavioral development
- Provide one-on-one or small group support to students with special needs, reinforcing concepts taught in the classroom, addressing specific learning goals, and offering extra assistance in areas such as reading, writing, math, and social skills
- Assist in creating a positive and inclusive classroom environment, fostering a sense of belonging and promoting the social-emotional development of students
- Collaborate with other education professionals, including behavioral therapists and counselors, to ensure a coordinated and comprehensive approach to supporting students with special needs
Barista
Compass Group
01.2021 - 11.2022
- Preparing and serving a variety of coffee drinks, such as lattes, cappuccinos, and espressos
- Providing excellent customer service by greeting customers, taking orders, and answering questions about menu items
- Maintaining a clean and organized workspace, including the coffee bar and equipment
- Managing inventory and restocking supplies as needed
- Operating the cash register and handling cash and credit card transactions
- Following health and safety guidelines, including proper food handling and preparation techniques
- Collaborating with other team members to ensure timely and efficient service
- Continuously learning about new coffee blends, brewing methods, and industry trends to improve your skills and knowledge
Starbucks Barista
Target
05.2019 - 12.2020
- Prioritized customer interaction and making quality drinks
- Took accurate orders and prepared them for customers quickly and efficiently
- Prepared and served food according to food safety procedures
- Open/closing duties to ensure effective service for all shifts, including restocking mid shift
General Manager
MOD Pizza
01.2017 - 04.2019
- Company Overview: Fast casual establishment where everyone does every position
- Speed, efficiency, & customer oriented
- Long, heavy lunch & dinner rushes while maintaining quality and satisfaction
- Delegating tasks to squad members and communicating with captains to run the restaurant smoothly
- Emphasis on low labor, high sales, and great customer experience
- Placing truck orders, handling weekly and monthly inventory counts, making schedules and handling finances and bank deposits
- Fast casual establishment where everyone does every position
Store Lead
Blue Moon Burgers
10.2013 - 05.2016
- Take food orders, bus tables, and expedite food
- Provide great customer service, maintain fast service during high volume lunches, & help cook during fast paced rushes
- Create employee scheduling based on sales projections
- Complete FSA orders & Beer orders
- Hire employees, control labor costs, control food costs
- Front of house & kitchen opening/closing duties
Education
Bachelor of Arts - Integrated Social Sciences
University of Washington-Seattle Campus
Seattle, WA06-2025
Associate in Arts (AA) - General Studies
Lone Star College System
Tomball, TX05.2023
Skills
- Adaptability to Change
- Barista Experience
- Communication Skills
- Customer Service
- Developmental Disabilities Experience
- Experience Working With Students
- Food Safety
- Restaurant Management
- Scheduling
- Time Management
- Training & Development
- Word and Excel Skills
Timeline
Lead Barista
Evoke Cafe & Bar
04.2024 - Current
Instructional Assistant
Seattle Public Schools
11.2022 - 02.2024
Barista
Compass Group
01.2021 - 11.2022
Starbucks Barista
Target
05.2019 - 12.2020
General Manager
MOD Pizza
01.2017 - 04.2019
Store Lead
Blue Moon Burgers
10.2013 - 05.2016
Bachelor of Arts - Integrated Social Sciences
University of Washington-Seattle Campus
Associate in Arts (AA) - General Studies
Lone Star College System
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