Chelsey Domine
West Covina,CA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Minka Group
Corona, CA
08.2022 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Front Desk Receptionist
Star Pro Security
Irvine, CA
10.2022 - 07.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Scheduled appointments and maintained and updated appointment calendars.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Office Manager
SOS Business Advisors
Santa Ana, CA
03.2021 - 11.2022
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ensured compliance with applicable laws regarding employment practices.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Customer Service Representative
Circle K
Walnut, CA
03.2020 - 03.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Associate of Arts - Business
Mt. San Antonio College
Walnut, CA08-2017
Associate of Science - Information Technology
California Institute of Arts & Technology
San Diego, CASkills
- Regulatory Compliance
- MS Office proficiency
- Customer Support
- Inbound and Outbound Calling
- Point of sale systems
- Team Collaboration
- Clerical Support
- Customer Complaint Resolution
- Tactful and diplomatic
- Multi-Line Phone Systems
- Stock replenishment
- Software troubleshooting
- Problem Resolution
- Customer Service
- Cross-Functional Team Collaboration
- Complex Problem-Solving
- Project Management
References
References available upon request.
Timeline
Front Desk Receptionist
Star Pro Security
10.2022 - 07.2023
Customer Service Associate
Minka Group
08.2022 - Current
Office Manager
SOS Business Advisors
03.2021 - 11.2022
Customer Service Representative
Circle K
03.2020 - 03.2021
Associate of Arts - Business
Mt. San Antonio College
Associate of Science - Information Technology
California Institute of Arts & Technology
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