Chelsey Donehue
Fort Myers
Summary
Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results. Academic knowledge for patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Unit Secretary Med/Surg
Select Specialty Hospital
07.2024 - Current
- Accomplished administrative professional with a proven ability to support a multidisciplinary team in delivering high-quality, cost-effective patient care
- As a Unit Secretary, I have successfully collaborated with medical staff to coordinate patient admissions, discharges, room changes, and in-house procedures while utilizing advanced hospital management software
- Answer phones, schedule procedures, admit and also discharge patients
- Communicated effectively with healthcare professionals and patients, ensuring smooth operations and accurate documentation
- Directed clerical processes, including filing and scanning outside medical records, consent forms, and telemetry strips to maintain accurate patient records
- Identified patient needs by responding to call lights, hospital calls, and emergency codes such as staff assist, code blue, and rapid response
- Enforced hospital protocols by distributing CHG/M-care wipes for Foley patients and ensuring compliance with infection control procedures
- Skilled in maintaining organization and efficiency, I play a vital role in supporting hospital operations and enhancing patient care
Customer Service Representative
Lee Health
07.2023 - 06.2024
- Experienced in providing excellent customer service in a team-based environment, ensuring seamless patient business activities within the practice/department
- Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorizations, precertifications, referrals, posting charges, collecting copayments and maintenance of medical records for assigned providers daily appointments
- Identified patient needs by handling inquiries, scheduling appointments, and verifying insurance information to streamline the check-in process
- Earned a reputation for efficiency and professionalism by managing authorizations, pre-certifications, and referrals with accuracy
- Enforced practice policies regarding copayment collection and patient financial responsibilities
- Dedicated to delivering high-quality service while maintaining accuracy and efficiency in a fast-paced medical environment
Patient Access Representative
North Shore Medical Center
07.2022 - 07.2023
- As a Patient Access Representative, I have accomplished efficient and patient-centered registration processes by guiding patients through admissions and ensuring seamless coordination of their healthcare journey
- I have achieved excellence in customer service by providing a welcoming and supportive environment, ensuring each patient's experience exceeds expectations
- Championed patient advocacy by verifying demographic information, confirming insurance eligibility, and ensuring the correct doctor's orders and diagnoses are on file for outpatient exams, surgeries, and emergency visits
- Chaired the coordination of patient check-ins, admissions, and pre-admission evaluations, including labor and delivery registrations, ensuring expectant mothers are placed in the appropriate rooms for evaluation
- Coached new team members on best practices for handling patient inquiries, processing payments, and maintaining compliance with hospital policies, fostering a culture of continuous improvement
- Accomplished accurate and efficient payment collection by gathering copays, coinsurance, and large payments for surgery patients while maintaining financial transparency and professionalism
- Achieved proficiency in cross-training for emergency room registration and inpatient admissions, ensuring a seamless experience for all patients regardless of their point of entry
Patient Representative
Mount Sinai Medical Center
12.2020 - 01.2022
- Answers telephone promptly; preferably by the third ring
- Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently
- Demonstrates proper telephone etiquette when receiving transferring and placing calls on hold
- Hold times are to be kept to a minimum
- Repeats key information when writing down messages to ensure accuracy
- Accurately enters patient demographics information and insurance data in the computer as documented
- Verifies insurance information collect referrals and authorizations and/or other forms as documented
- Checks to ensure that patients fill out applicable forms completely and correctly
- Informs secretary or Office Coordinator when supply level is approaching reorder point
- Copies patient records if requested by insurance company or other physician's office
- Distributes mail accurately and on a timely basis
- Efficiently schedules appointments recording them as documented and following practice policy
- Responsible for completing daily receipts and journals and deposits to cashiers
- Responsible for assembling batches for daily superbills for physicians and accurately preparing them for submission to billing company
Administrative Assistant
Powell Health Solutions
09.2019 - 07.2020
- Working at PHS I had many responsibilities
- I was main for check in
- I checked in every patient that had an appointment in the office and took their payment if they had one I did check out as well
- I also was responsible for answering phones
- I spoke to patients, doctor's offices, pharmacy's and insurance companies as well
- I booked appointments, request medication refills for patients fax or requested information from doctors offices
- I also have data entry experience as well entering patients demographics, insurance information included
- I also have some experience doing insurance verifications and Humana referrals
Stock Associate
dd's DISCOUNTS
05.2019 - 08.2019
- We as Retail stockroom associates are responsible for the flow of merchandise from a central point of delivery to the retail sales floor, to an internal destination, or into a shipping or delivery process
School Crossing Guard
Miami Dade Police Department
08.2018 - 06.2019
- My job description is to guide or control vehicular or pedestrian traffic at such places as streets, schools, railroad crossings, or construction sites
- Monitor traffic flow to locate safe gaps through which pedestrians can cross streets
- Monitor access or flow of people to prevent traffic problems
Security
Whelan Security
12.2017 - 05.2019
- Our responsibility at the Hard Rock Stadium is to observe and enforce safety guidelines to anyone who enters the Stadium
- We as employees make sure we make your visit at the Hard Rock Stadium a safe and friendly environment
Sortation Associate
Amazon Fulfillment Associates
08.2017 - 05.2018
- Warehouse Associates are responsible for performing an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock that will potentially get shipped out anywhere all over there world
After School Counselor
YMCA
08.2016 - 06.2017
- After School Counselors usually work with elementary school students attending afterschool classes
- My role consists of supervising children during activities such as preparing homework, playing outdoors, reading, practicing sports, or learning arts and crafts
Education
Certification in Certified Nursing Assistant -
Cape Coral Technical College
Cape Coral, FL05.2025
Diploma in Medical billing and coding/ Administrative assistant -
Florida Career College
Miami, FL10.2019
High school diploma -
Miami Northwestern Senior High School
Miami, FL06.2016
Skills
- Security
- Data Entry
- Medical-surgical
- MRI
- HIPAA
- Emergency room registration
- Computer Skills
- Experience Working With Students
- Appointment Scheduling
- Communication skills
- Nephrology
- Inventory control
- Patient Care
- Multi-line phone systems
- Clerical experience
- Vital Signs
- Surgical registration
- Infection Control
- Health insurance knowledge
- ICD-10
- Hospital Experience
- Diagnostic scheduling
- Office experience
- Medical scheduling
- Medical Office Experience
- Front Desk
- EMR Systems
- Sanitation
- Patient registration
- Warehouse experience
- CPR certified
- Pharmacology
- Triage
- Medical Coding
- Medical imaging scheduler
- Insurance verification
- Customer service
- Endocrinology
- Medical Records
- Medical Receptionist
- Labor and delivery registration
- Specialist scheduling
- Medical Terminology
- Epic
- Patient transport
- Teamwork
Certification
BLS, 02/01/25, 02/28/27, A BLS (Basic Life Support) license certifies that an individual has been trained in life-saving skills.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Unit Secretary Med/Surg
Select Specialty Hospital
07.2024 - Current
Customer Service Representative
Lee Health
07.2023 - 06.2024
Patient Access Representative
North Shore Medical Center
07.2022 - 07.2023
Patient Representative
Mount Sinai Medical Center
12.2020 - 01.2022
Administrative Assistant
Powell Health Solutions
09.2019 - 07.2020
Stock Associate
dd's DISCOUNTS
05.2019 - 08.2019
School Crossing Guard
Miami Dade Police Department
08.2018 - 06.2019
Security
Whelan Security
12.2017 - 05.2019
Sortation Associate
Amazon Fulfillment Associates
08.2017 - 05.2018
After School Counselor
YMCA
08.2016 - 06.2017
Certification in Certified Nursing Assistant -
Cape Coral Technical College
Diploma in Medical billing and coding/ Administrative assistant -
Florida Career College
High school diploma -
Miami Northwestern Senior High School
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