CHELSEY ELLIOTT
Corona,Ca
Summary
Dynamic and results-driven technology leader with extensive experience in product management and process optimization, committed to driving organizational success. Expertise in leveraging analytical skills to uncover insights that streamline processes and enhance operational efficiencies. Recognized for strong executive presence and exceptional presentation abilities, fostering collaboration with senior leadership to meet strategic objectives. A meticulous approach to detail and organization fuels a passion for delivering continuous value through innovative, actionable solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director, Emerging Technologies and Life Sciences; Business Technology Advocate
PDS Health (fka Pacific Dental Services)
08.2023 - Current
- Collaborate with cross-functional departments to identify and implement technology solutions that increased operational efficiency by 25% while aligning with strategic business goals.
- Led modernization initiatives that transformed legacy systems, streamlining processes and improving user experiences.
- Oversee all program escalations, providing strategic guidance, resolving issues, and delivering actionable insights.
- Drove the adoption of advanced technologies, including AI and IoT, to propel life sciences innovations.
- Partner with R&D, regulatory, and commercial teams to integrate cutting-edge technology into saliva screenings, IRB-approved clinical trials, and patient care initiatives.
- Develop and execute a strategic technology roadmap, prioritizing clinical technology investments to meet business objectives.
- Ensure adherence to FDA, HIPAA, and global regulatory standards across the product lifecycle.
- Build and lead high-performing, multidisciplinary teams focused on integrating advanced technologies into life sciences applications.
- Led a first-of-its-kind collaboration with the largest dental insurance network, which aimed to showcase early detection of periodontal disease through saliva-based screenings.
- Oversaw an additional 12 proof-of-concept initiatives, with over 50% scaling to full deployments across the organization.
- Spearheaded the annual planning process with cross-functional stakeholders, ensuring strategic OKR alignment and in-time project delivery.
- Represented the organization at industry conferences (HLTH, Vive), sharing expertise on emerging technologies in life sciences.
- Recipient of the Extraordinary Performance (XP) Platinum award for outstanding contributions, as recognized by peers and senior leadership.
Sr. Manager, Emerging Technologies; Business Technology Advocate
PDS Health (fka Pacific Dental Services)
01.2022 - 08.2023
- Served as a strategic liaison between IT teams and business units, aligning technology initiatives with organizational goals.
- Championed data security and compliance best practices, ensuring the protection of sensitive business information.
- Guided teams through seamless technology transitions, minimizing operational disruptions while achieving strategic objectives.
- Spearheaded the evaluation and implementation of innovative clinical technologies, advancing operational efficiency and patient care.
- Identified and integrated advanced technologies to drive digital transformation and secure competitive advantage.
- Oversaw 15 proof-of-concept initiatives, with over 50% transitioning into full-scale deployments.
- Nominated for the 2023 Spirit of Volunteerism award by OneOC for exemplary community engagement.
Manager, Emerging Technologies
PDS Health (fka Pacific Dental Services)
01.2020 - 01.2022
- Directed team priorities and workloads, fostering professional growth and a culture of continuous improvement.
- Built strong cross-departmental partnerships, maintaining professionalism and adaptability across organizational levels.
- Managed high-priority initiatives that delivered measurable business outcomes year-over-year.
- Led the adoption and integration of innovative solutions, ensuring seamless alignment with existing systems and workflows.
- Cultivated strategic partnerships with startups, tech vendors, and research institutions to accelerate innovation and technology deployment.
- Developed a 4-year, $65M program standardizing 3D CBCT implementation across all dental practices.
Product Manager
St. Joseph Health
11.2018 - 01.2020
- Collaborated with internal teams to analyze complex business challenges, define needs, and document detailed requirements aligned with organizational goals.
- Translated business requirements into technical specifications and user stories, driving product design, development, and lifecycle maturity.
- Developed and prioritized comprehensive product roadmaps in collaboration with business stakeholders and department heads.
- Produced executive-level presentations and reports to communicate system designs, project progress, and outcomes effectively.
IT Service Delivery Manager
St. Joseph Health
11.2017 - 11.2018
- Conducted an enterprise-wide infrastructure assessment, securing a $12M investment to mitigate risks, enhance system availability, and improve user experience.
- Oversaw lifecycle management for 14 service lines, optimizing visibility, cost efficiency, and adoption.
- Collaborated with cross-functional teams to develop service roadmaps and manage risks.
- Led communication strategies for caregivers, delivering clear updates and service improvements.
- Designed a bi-weekly CTO newsletter to enhance internal communications.
Senior IT Analyst (Engagement & Program Management)
St. Joseph Health
02.2016 - 11.2017
- Developed a repeatable IT Engagement Methodology, leading to successful enterprise IT project deployments.
- Played a key role in establishing a new team by creating SOPs, roles, and guidelines, as well as participating in hiring processes.
- Delivered user engagement programs, enhancing education and training materials for technology users.
- Managed integration efforts during the merger of St. Joseph Health and Providence Health Services.
- Led major operational alignments, securing $3.5M in investments despite budget constraints.
- Acted as Scrum Master, guiding teams through Agile development processes.
- Nominated for the St. Joseph Health ‘Justice’ Values in Action award for demonstrating enthusiasm in bringing employees together to help others and contributing to a work environment that supports the SJH mission, values and vision.
Associate IT Analyst (Engagement)
St. Joseph Health
05.2015 - 02.2016
- Coordinated the buildout of Staffhub Service Cloud, creating documentation, testing materials, and training programs.
- Facilitated the creation of a governance board to support Salesforce development.
- Initiated the IT Engagement Methodology, securing $200K in funding to build a dedicated team.
Project Coordinator
Kforce Inc. (St. Joseph Health Contractor)
01.2015 - 05.2015
- Planned and managed application migrations for Queen of the Valley Medical Center.
- Collaborated with business owners, analysts, and vendors to complete disaster recovery documentation, application assessments, and test plans.
- Built and maintained strong relationships with team members, vendors, and organizational personnel.
- Supported the Staffhub Service Cloud project, ensuring all deliverables were met and documented.
- Developed project documentation including charters, project plans, and weekly status reports.
- Coordinated meetings and working sessions, ensuring accurate recording and distribution of minutes.
- Acted as the primary communication liaison for Staffhub rollout and training plans.
- Co-created and executed internal and external communication plans for the Staffhub Service Cloud project.
- Designed email communications, test plans, and executive presentations for the project.
Clinical Programs Analyst
United Health Group, OptumRx
04.2013 - 01.2015
- Implemented and managed 15 Utilization Management and Medication Therapy Management programs, impacting 2,000 to 200,000 members per cycle.
- Planned and managed end-to-end business projects, building strong relationships with peers, vendors, and cross-functional teams.
- Conducted quality control and assurance on program data using Access queries.
- Created process flow diagrams and procedural manuals, improving onboarding processes for new clients.
- Developed and maintained reporting tables and requirements for the analytics team.
- Processed clinical program invoices and identified errors, implementing processes to reduce recurrence.
- Promoted to Clinical Programs Analyst within six months of employment.
Clinical Services Senior Project Coordinator
United Health Group, OptumRx
10.2012 - 04.2013
- Managed and implemented eight disease-specific programs, impacting 500 to 15,000 members per cycle.
- Processed invoices for Community and State programs, ensuring accuracy and timely submission.
- Created and maintained SharePoint resources for clinical team use, streamlining provider and member information processing.
- Updated reporting requirements and documentation, keeping the team aligned on deliverables.
- Motivated and organized team members to meet program implementation deadlines.
Education
Bachelor of Arts -
University of California, Santa Cruz
Santa Cruz, CA06-2010
Skills
- Coaching and mentoring
- Talent acquisition
- Business strategy
- Creativity and innovation
- Program management
- Strategic planning
- Analytical thinking
- Verbal and written communication
- Client relations
- Cross-functional team leadership
- Contract and vendor management
- Relationship building
- People management
- Information technology management
- Project management
- Process Optimization
- Strategic Vision
Certification
- CERTIFIED SCRUM MASTER Scrum Alliance March 2024
- PROJECT MANAGEMENT PROFESSIONAL (PMP) Project Management Institute September 2023
- PRODUCT LIFECYCLE MANAGEMENT BASICS CIMdata May 4, 2018
- ITIL FOUNDATIONS, IT SERVICE MANAGEMENT Acquiros August 9, 2016
Timeline
Director, Emerging Technologies and Life Sciences; Business Technology Advocate
PDS Health (fka Pacific Dental Services)
08.2023 - Current
Sr. Manager, Emerging Technologies; Business Technology Advocate
PDS Health (fka Pacific Dental Services)
01.2022 - 08.2023
Manager, Emerging Technologies
PDS Health (fka Pacific Dental Services)
01.2020 - 01.2022
Product Manager
St. Joseph Health
11.2018 - 01.2020
IT Service Delivery Manager
St. Joseph Health
11.2017 - 11.2018
Senior IT Analyst (Engagement & Program Management)
St. Joseph Health
02.2016 - 11.2017
Associate IT Analyst (Engagement)
St. Joseph Health
05.2015 - 02.2016
Project Coordinator
Kforce Inc. (St. Joseph Health Contractor)
01.2015 - 05.2015
Clinical Programs Analyst
United Health Group, OptumRx
04.2013 - 01.2015
Clinical Services Senior Project Coordinator
United Health Group, OptumRx
10.2012 - 04.2013
Bachelor of Arts -
University of California, Santa Cruz
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