Chelsey Evans
Augusta,Georgia
Summary
Committed and professional Customer Service Professional with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
5
5
years of professional experience
Work History
Remote Technical Customer Service Advisor
ContinuumGlobal
08.2023 - Current
- Enhanced customer satisfaction by efficiently identifying solutions from technical issues and providing clear explanations.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Provided remote support for customers, guiding them through the resolution process step-by-step.
- Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
- Contributed to team success by consistently meeting or exceeding established performance metrics.
- Improved team efficiency by actively participating in training sessions and sharing acquired knowledge with peers.
Remote Healthcare Customer Service Representative
Alorica
01.2022 - 07.2023
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Conducted thorough investigations into clients'' work history, determining eligibility for disability benefits in each case.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Expanded knowledge of medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Delivered exceptional support with inbound calls during high call volume periods by maintaining composure and professionalism under pressure.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Remote Benefits Service Representative
ASK
03.2020 - 12.2021
- Enhanced employee satisfaction by efficiently processing benefit claims and addressing concerns.
- Streamlined benefits administration for improved accuracy and timeliness in claims processing.
- Ensured compliance with all applicable laws and regulations related to employee benefits programs.
- Managed annual open enrollment process, ensuring a smooth transition for employees updating their benefit selections.
- Coordinated with third-party administrators to ensure seamless implementation of benefit plans and services.
- Maintained up-to-date knowledge on industry trends and best practices, continuously improving the company''s benefits offerings.
Remote Banking Customer Service Representative
Foundever
01.2019 - 02.2020
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Handled between 50-65 inbound calls per shift to offer callers product and service information and generate quotes.
Education
High School Diploma -
Academy Of Richmond County
Augusta, Georgia05.2018
Skills
- CRM Software
- Data Entry
- Documentation And Reporting
- Customer Service
- Technical Support
- Inbound/Outbound Calls
- Excellent Communication
- Follow-up skills
- Medical billing knowledge
- Medical terminology knowledge
- Insurance Verification
- HIPAA Compliance
- Claims Processing
- Client rapport
- Attention to Detail
- Call Center Operations
- Multitasking and Organization
- De-Escalation Techniques
- Critical Thinking
- Adaptability and Flexibility
Timeline
Remote Technical Customer Service Advisor
ContinuumGlobal
08.2023 - Current
Remote Healthcare Customer Service Representative
Alorica
01.2022 - 07.2023
Remote Benefits Service Representative
ASK
03.2020 - 12.2021
Remote Banking Customer Service Representative
Foundever
01.2019 - 02.2020
High School Diploma -
Academy Of Richmond County
Similar Profiles
Tatianna MerschoffTatianna Merschoff
Apple Technical Support Agent at ContinuumGlobalApple Technical Support Agent at ContinuumGlobal
Brittany StansberryBrittany Stansberry
Benefits Verification Specialist at ContinuumGlobalBenefits Verification Specialist at ContinuumGlobal
Natalie BurnettNatalie Burnett
Technical Support Representative at ContinuumGlobalTechnical Support Representative at ContinuumGlobal
Zireya SimmonsZireya Simmons
FEP MPDP Representative at ContinuumGlobalFEP MPDP Representative at ContinuumGlobal
Rohn BeardRohn Beard
Inside Business Expert (RCC) at AppleInside Business Expert (RCC) at Apple