Chelsey Flood
4827 Old Federal Rd S,GA
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 3 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Hamilton Healthcare System
09.2021 - 03.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Used principles of growth and development to provide age-specific treatment and care.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Upheld infection control and prevention policies across different patient-facing areas.
CNA Student
National Healthcare Corp
03.2020 - 09.2021
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Cared with empathy and compassion to build positive patient and family relationships.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maintained excellent care continuity through collaboration with nurses and external healthcare professionals.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Service Desk Associate
Walmart Neighborhood Market
08.2018 - 03.2020
- Engaged in user support interactions via telephone, chat and email platforms.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and backed up other customer service managers.
Education
General Studies
Dalton State College
Dalton, GADiploma -
Gordon Lee High School
Chickamauga, GA05.2018
Skills
- Hospice and Palliative Care
- Mobility Assistance Aptitude
- Culturally Competent Care
- Feeding Assistance
- Acute and Rehabilitative Care
- Patient Service
- Patient Positioning Understanding
- Blood Glucose Monitoring
- Professional Bedside Manner
- Monitoring Fluids
- Restock Shelves
- First Aid
- Human Anatomy
- Data Collection
- Monitoring Patient Conditions
- Needs Determination
- Activities of Daily Living (ADL) Support
- Reading Comprehension
- Calm Under Stress
- Vitals Documentation
- Patient Safety Management
- Equipment Disinfection
- Light Signaling
- Nursing Staff Support
- Infection Control Standards
- Serving and Collecting Food Trays
- Geriatrics
Certification
- CNA - Certified Nursing Assistant (awaiting skills state test on November 27th)
- BSL-American heart association
Timeline
Patient Care Technician
Hamilton Healthcare System
09.2021 - 03.2022
CNA Student
National Healthcare Corp
03.2020 - 09.2021
Service Desk Associate
Walmart Neighborhood Market
08.2018 - 03.2020
General Studies
Dalton State College
Diploma -
Gordon Lee High School