Chelsey Fraire
Garden City,KS
Summary
Dynamic and results-driven professional with a proven track record at Golden Plains Credit Union, excelling in debt negotiation and account management. Adept at implementing collection strategies that significantly reduce delinquency rates while fostering strong customer relationships. Committed to delivering exceptional service and achieving outstanding results in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Special Accounts Representative
Golden Plains Credit Union
Garden City, US
04.2025 - Current
- Managed a portfolio of overdue accounts, consistently meeting or exceeding monthly collection targets
- Implemented strategies that reduced delinquency rates and improved collection performance
- Negotiated payment arrangements with customers to resolve debts and prevent escalation
- Utilized skip tracing techniques to locate debtors and initiate repayment contact
- Utilized software to accurately document customer interactions and update account information
New Accounts Representative
Dream First Bank
Garden City, US
09.2024 - 03.2025
- Open new accounts, including checking, savings, and certificates of deposit
- Guided customers in understanding banking products and services to enhance their financial decision-making.
- Educated customers on available banking services, leading to improved engagement and utilization.
- Processed customer deposits, withdrawals, transfers, loan payments, and other transactions.
- Ensured accuracy of customer account records and transactions to support compliance and operational integrity.
- Prepared bank deposits, general ledger postings and statements.
Bank Teller
Dream First Bank
Garden City, US
05.2024 - 09.2024
- Leveraged banking knowledge to identify customer needs and recommend suitable banking services.
- Assisted customers in daily deposits, withdrawals, and mortgage payments.
- Managed cash drawer and balanced daily transactions without discrepancies.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Ensured proper functioning of cash machines by regularly balancing and monitoring cash levels.
- Processed check orders, stop payment requests, and additional services to meet customer requirements efficiently.
- Created a welcoming environment to enhance customer experience and foster loyalty.
Receptionist
Main and Palmer Family Dentistry
Garden City, US
04.2023 - 05.2024
- Greet and welcome guests as soon as they arrive at the office
- Answered incoming phone calls, ensuring efficient communication and timely responses
- Provided accurate information in-person and via phone/emails, enhancing customer service experience
- Direct visitors to the appropriate person and office
- Clarified patient inquiries, ensuring understanding and support for effective service delivery
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Admissions Clerk
Compass Behavioral Health
Garden City, US
10.2022 - 03.2023
- Coordinated patient intake to streamline processes and enhance overall patient experience
- Collect and validate insurance or financial information
- Clarified facility's policies and procedures to ensure patient understanding and compliance
- Updated office database with new patient information and managed patient files to maintain accurate records
- Process health care forms and documents
- Collected data from various sources to support analysis
Sysop/IT
Victor Ornelas Elementary School
Garden City, US
01.2020 - 08.2022
- Troubleshoot problems with computers, iPads, and other office equipment
- Assisted students and staff with technology support, enhancing learning experiences.
- Managed inventory and tracking of all technology in building to ensure availability.
- Supported teachers by delivering resources and additional support for student learning in classroom.
Education
High School Diploma -
Garden City High School
Garden City, KS05-2019
Skills
- Debt recovery strategies
- Collections management
- Revenue collection
- Payment restructuring
- Payment processing systems
- Skip tracing
- Account management
- Financial transactions
- Transaction processing
- Data management
- File maintenance
- Records maintenance
- Banking operations
- Software installation
- Network troubleshooting
- Technical support
- Problem solving
- Process improvement
- Customer service
- Effective communication
- Attention to detail
- Team collaboration
- Relationship building
- Client relationship management
- Insurance verification
- Communication etiquette
- Confidentiality
- Time optimization
- Multitasking
- Patient scheduling
- Dental billing
- Product expertise
- Financial reporting
- Account record management
Certification
Non-CDL Class C
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Professional
Spanish
Professional
Timeline
Special Accounts Representative
Golden Plains Credit Union
04.2025 - Current
New Accounts Representative
Dream First Bank
09.2024 - 03.2025
Bank Teller
Dream First Bank
05.2024 - 09.2024
Receptionist
Main and Palmer Family Dentistry
04.2023 - 05.2024
Admissions Clerk
Compass Behavioral Health
10.2022 - 03.2023
Sysop/IT
Victor Ornelas Elementary School
01.2020 - 08.2022
High School Diploma -
Garden City High School