Summary
Overview
Work History
Education
Skills
Timeline
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Chelsey Frank

Surprise,AZ

Summary

Creative and detail-oriented professional with a strong work ethic and willingness to adapt to new situations and challenges. A fast learner with a demonstrated passion for cultivating meaningful relationships and delivering excellence in all endeavors.

Overview

12
12
years of professional experience

Work History

Marketing Coordinator/Scheduling Coordinator

Icon Orthodontics
10.2019 - Current
  • Greeted patients professionally and provided friendly, knowledgeable assistance.
  • Answered busy, multi-line telephone.
  • Maintained practice email.
  • Verified patient insurance benefits as needed.
  • Assisted patients with financial transactions and inquiries.
  • Trained new hire employees within my department.
  • Established and maintained relationships with referring offices and vendors.
  • Planned and executed internal and external marketing events.
  • Composed content for practice social media pages.
  • Designed marketing materials via Canva.
  • Worked closely with outside vendors to design and order marketing materials.
  • Participated in community outreach.


Branch Service Specialist

OnPoint Community Credit Union
09.2013 - 03.2018
  • Greeted members upon entering the branch.
  • Trained new hires on customer service policies and procedures.
  • Balanced cash drawer daily.
  • Processed customers' deposits, transfers and cash withdrawals.
  • Maintained up-to-date knowledge of product and service changes.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Processed applications for new accounts.
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.

Teller Supervisor

Oregonians Credit Union
09.2011 - 07.2013
  • Opened and closed branch.
  • Maintained friendly and professional customer interactions.
  • Maintained strong knowledge of products, services, procedures and regulatory requirements to assist staff members with questions and tasks.
  • Completed highly accurate, high-volume money counts of teller drawers and branch vault.
  • Established rapport with members to increase satisfaction and loyalty.
  • Processed applications for new accounts.
  • Trained new hires on branch policies and procedures.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Sam Barlow High School
Gresham, OR
06.2009

Skills

  • Scheduling
  • Digital Marketing
  • Customer Service
  • Planning and Coordinating
  • Social Media
  • Detail Oriented
  • Calendar Management
  • Relationship Building
  • Teamwork and Collaboration
  • Graphic Design
  • Content Creation
  • Training and Onboarding

Timeline

Marketing Coordinator/Scheduling Coordinator

Icon Orthodontics
10.2019 - Current

Branch Service Specialist

OnPoint Community Credit Union
09.2013 - 03.2018

Teller Supervisor

Oregonians Credit Union
09.2011 - 07.2013

High School Diploma -

Sam Barlow High School

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Chelsey Frank