Chelsey Freeman
Lafayette,LA
Summary
- Dynamic customer service professional with extensive experience at Home Depot, excelling in cash handling and product knowledge. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Recognized for reliability and maintaining composure in high-pressure situations, consistently exceeding service goals and fostering a positive shopping environment.
- Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Home Depot
11.2024 - 08.2025
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Collaborated with team members to streamline service delivery during peak hours.
- Utilized point-of-sale systems for processing payments and managing inventory accurately.
- Handled returns and exchanges according to company policies, ensuring customer satisfaction.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Deli Associate
Super 1 Foods
05.2024 - 11.2024
- Prepared deli products by slicing meats and cheeses according to customer specifications.
- Assisted customers with product selection, providing recommendations based on dietary preferences.
- Maintained cleanliness of work area, ensuring compliance with food safety regulations.
- Operated deli equipment safely and efficiently, minimizing downtime during peak hours.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Created appealing food arrangements for party trays and specialized orders.
Dietary Assistant
Ochsner Lafayette General
03.2023 - 12.2023
- Assisted in meal preparation and service, ensuring compliance with dietary restrictions and individual preferences.
- Collaborated with kitchen staff to maintain cleanliness and organization of food service areas.
- Supported nutrition team in managing inventory, including tracking supplies and placing orders as needed.
- Delivered exceptional customer service by addressing dietary inquiries and resolving concerns promptly.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing customized meal plans according to dietary needs and restrictions.
- Served meals to patients in accordance with established schedules and dietary procedures.
- Cleared tables and removed dishes, trays, and utensils from patient rooms to dishwashing area.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Customer Service Cashier
Super 1 Foods
04.2022 - 03.2023
- Processed customer transactions efficiently, ensuring accurate cash handling and record-keeping.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Managed order fulfillment processes to ensure timely and accurate grocery pickups.
- Utilized inventory management systems to track product availability and optimize stock levels.
- Trained new team members on operational procedures and customer service best practices.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Cross Functional Ramp Agent
Envoy Air (American Airlines)
05.2021 - 10.2021
- Supported ground crew in aircraft pushback and towing operations, adhering to safety protocols.
- Collaborated with team members to streamline baggage processing workflows for improved turnaround times.
- Provided exceptional customer service by assisting passengers with baggage inquiries and concerns.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Checked cargo and baggage for security to meet TSA regulations.
Education
High School Diploma -
Acadiana High School
Lafayette, LA05-2017
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Product knowledge
- Refund handling
- Phone etiquette
- Basic math
- Positive and professional
- Point-of-sale system
Timeline
Customer Service Cashier
Home Depot
11.2024 - 08.2025
Deli Associate
Super 1 Foods
05.2024 - 11.2024
Dietary Assistant
Ochsner Lafayette General
03.2023 - 12.2023
Customer Service Cashier
Super 1 Foods
04.2022 - 03.2023
Cross Functional Ramp Agent
Envoy Air (American Airlines)
05.2021 - 10.2021
High School Diploma -
Acadiana High School
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