Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chelsey Freymuth

St. Charles,MO

Summary

Dedicated Talent Acquisition and Client Management Specialist eager to create and implement successful strategies to improve organizational company success. Adept at utilizing data analysis to provide insights into company initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

11
11
years of professional experience

Work History

Technical Recruiter

Apex Systems
03.2021 - 05.2025
  • Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
  • Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
  • Sourced and selected applicants for technical positions within company.
  • Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.
  • Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Collaborated closely with hiring managers to understand technical requirements and align talent acquisition strategies accordingly.
  • Provided exceptional candidate experience throughout the recruitment process, resulting in positive feedback and referrals.
  • Built lasting connections with universities'' career services departments and participated in campus recruiting events, contributing to a strong talent pipeline.
  • Coordinated with IT team leaders to forecast hiring needs and department goals.

Membership and Sales Specialist

Larry Hughes Basketball Academy
09.2017 - 02.2021
  • Generated more than 25 leads per week and pursued appointment opportunities to convert prospects into new customers.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Met with customers to discuss needs and offered relevant options from company line.
  • Write, completed and filed documentation to finalize sales.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Kept up-to-date with regional market and sports industry trends to optimize marketing and sales plans.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Supervised external branding strategies for purpose of single message output.
  • Collaborated with sales teams to strengthen client relationships and generate new revenue opportunities.

Customer Service Manager

City of Chesterfield
01.2014 - 10.2019
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.

Education

Bachelor of Arts - Psychology

Fontbonne University
St Louis, MO
0 2014

Skills

  • Client Management and Relationships
  • Customer and Client needs
  • Account management
  • Customer retention abilities
  • Technical sourcing
  • Talent acquisition
  • Salary negotiation
  • Networking
  • Offer negotiations
  • Offer management
  • Client relationship management
  • Client relations
  • Candidate sourcing
  • Records management
  • Talent assessment
  • Superb leadership skills
  • Interviewing clients
  • Hiring and retention strategies
  • Statistical report analysis
  • Microsoft office
  • Analytical and critical thinking
  • Decision-making
  • Talent management
  • Staffing agency coordination
  • Time tracking and payroll administration
  • Project management
  • Employee relations

Accomplishments

  • Consistently maintained high customer satisfaction ratings.

Timeline

Technical Recruiter

Apex Systems
03.2021 - 05.2025

Membership and Sales Specialist

Larry Hughes Basketball Academy
09.2017 - 02.2021

Customer Service Manager

City of Chesterfield
01.2014 - 10.2019

Bachelor of Arts - Psychology

Fontbonne University

Similar Profiles

CREATE PROFILE
Chelsey Freymuth