Chelsey Frink
The First National Bank of Dennison
Somerdale
10
years of professional experience
Well-versed Head of Branch Operations with 10 years of banking experience that spans from the frontline, branch management, running the indirect portfolio, and now head of the entire institutions operations. The experience and exposure to many sides of the banking institution has allowed for excellence in strategic planning, compliance risk and mitigation, and implementation of new innovations at the bank.
Work History
Head of Branch Operations
7 Years 6 Months- Streamlined branch operations, enhancing efficiency and service delivery across multiple departments.
- Created policies and procedures to ensure regulatory requirements were adhered to and gave provided support to the staff for accuracy and uniformity across the bank.
- Coordinated with Crowe to implement internal audits, addressing management responses and following up on unresolved findings to maintain regulatory compliance.
- Oversaw deployment of advanced projects and systems within the bank, enhancing operational efficiency and service delivery.
- Engaged in strategic planning and execution as a key member of the senior management team, aligning bank objectives with market opportunities.
- Cultivated and maintained collaborative relationships with key vendors, including Strategy Corps, Main Street, Titan, and Armored, to support operational objectives.
- Coordinated interview and onboarding activities to ensure seamless integration of frontline personnel into the team.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
Relationship Banker
2 Years 5 Months- Cultivated strong client relationships through personalized banking solutions and proactive communication.
- Analyzed customer needs to recommend appropriate financial products and services, enhancing customer satisfaction.
- Educated clients on digital banking tools, improving user adoption and operational efficiency.
- Collaborated with team members to streamline processes, resulting in improved workflow and service delivery.
- Led initiatives to identify opportunities for cross-selling, contributing to overall branch revenue growth.
Education
High School Diploma
- Extracurricular Activities: Competed at the state and national level on the Great Trail Musketeers Rifle Team. Secured several national titles and trained on the olympic training stage in Colorado Springs, CO. Served as Team Captain at the state and national level.
No Degree - Integrated Language Arts
- Extracurricular Activities: Competed as a student athlete in the NCAA for 4 years on the University of Akron Rifle team helping secure several MAC Championships.
- Dean's List Fall 2010, Spring 2011, Fall 2011, and Spring 2012.
Skills
Operations management
Project management
Performance management
Vendor management
Decision making
Internal auditing
Process improvement
Strategic planning
Customer and vendor relations
Employee development
Compliance management
Accomplishments
- Graduate of Ohio Bankers League Bank Management School Fall 2020
- Graduate of Ohio Bankers League Bank Leadership Institute 2025-2026
Timeline
Head of Branch Operations
The First National Bank of Dennison
02.2019 - CurrentRead More
Relationship Banker
Huntington National Bank
09.2016 - 02.2019Read More
Indian Valley High School
High School Diploma
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The University of Akron
No Degree from Integrated Language Arts
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