Chelsey Gee
White Settlement,USA
Summary
Dedicated and quality-focused medical professional eager to leverage extensive medical and patient service expertise within a dynamic healthcare organization. Proficient in Greenway and MS Word, with a typing speed of 36 WPM, complemented by strong decision-making and problem-solving abilities. Experienced in data entry, including adept use of the 10-key number pad, consistently completing tasks on time while demonstrating the ability to work independently. Fluent in American Sign Language, enhancing communication with diverse patient populations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
UnitedHealth Group
06.2025 - Current
- Provider Service Operations Department at UnitedHealth Group, answering questions and resolving issues (e.g. benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health).research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction.Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types.
- High emotional intelligence and empathy.
- Excellent active listening and comprehension abilities.
- Exceptional written communication skills. Demonstrated problem-solving, organizational, and interpersonal skills. Proven track record of consistently achieving quality and productivity standards. Typing Speed is greater than or equal to 35-40 WPM with accuracy of 90% Document activity in customer accounts in an accurate manner and ensure confidentiality.
- Enter customer account data and communicate in a clear and concise manner.
- Identify customer needs, provide resolutions to problems, and follow established procedures.
- Proficient in multi-tasking, including managing multiple conversations simultaneously.
- Skilled in quickly resolving calls and messages, effectively preventing escalated complaints.
Retention Specialist
UnitedHealthcare
02.2022 - 06.2025
- Fostered positive company image by ensuring prompt and empathetic resolution of customer issues.
- Empowered customers by providing comprehensive resources and support for self-service, improving satisfaction.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Increased team efficiency through implementation of CRM tool, simplifying tracking of customer interactions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Facilitated culture of continuous improvement by regularly reviewing retention strategies and metrics with team.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Developed comprehensive understanding of customer needs through targeted surveys and interviews, informing product enhancements.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01.2025
High School Diploma -
Kansas City Kansas Community College
Kansas City, KS05-2001
Certified Nurses Aid (CNA) - Healthcare
Northland Career Institute
Platte City, MO04-2004
Skills
- Insurance reimbursement management
- Accounts receivable management
- Accounts receivable management
- Co-pay processing expertise
- Understanding deductibles
- Experience with co-insurance calculations
- EOB analysis
- Revenue cycle optimization
- Accounts receivable management
- Medicare and Medicaid knowledge
- Collaboration with third-party payers
- Electronic health record proficiency
- Electronic Medical Records (EMR)
- Managed Care (HMO
- PPO
- POS)
- Workers Compensation
- Accurate insurance coverage assessment
- Insurance Claim Processing
- Experience with CMS 1500 forms
- Experienced with CMS 1450 (UB-04) processing
- Front Office Operations
- Patient management protocols
- Scheduling
- Knowledge of clinical terminology
- Anatomy & Physiology
- HIPAA Compliance
- Proficient in medical coding
- Experience with HCPCS guidelines
- CPT)
- Service excellence
- Effective problem resolution
- Proficient in active listening
- Adaptability and flexibility
- Detail-oriented data management
Certification
- UnitedHealth Group – Minnetonka, MN M & R Certified Professional Medicare & Retirement pillars 1, 2, & 3 Graduation 10/2025
- Northland Career Institute – Platte City , MO CNA Certified Nurses Assistant Nurses Aid, Caring for the elderly, Alzheimer's wing
LNGG
American Sign Language
Timeline
Customer Service Representative
UnitedHealth Group
06.2025 - Current
Retention Specialist
UnitedHealthcare
02.2022 - 06.2025
Diploma - Medical Billing and Coding
Ultimate Medical Academy
High School Diploma -
Kansas City Kansas Community College
Certified Nurses Aid (CNA) - Healthcare
Northland Career Institute
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