Chelsey Hager
Aurora,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Veterinary Technician
Sploot Vet Care
Denver, CO
01.2023 - Current
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Restrained animals to protect veterinarians from potential harm.
- Performed fecal examinations, urinalysis, ear cytology, and platelet estimates.
- Assisted veterinarians with radiographs and ultrasounds.
Delivery Driver
Grubhub
Denver, CO
07.2022 - 01.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Managed tight delivery schedules for optimal efficiency, reducing overall expenses and fuel consumption.
- Navigated challenging routes and road conditions to ensure on-time deliveries without compromising safety standards.
- Leveraged GPS technology to efficiently plan routes, minimizing travel time while maximizing productivity.
- Performed regular vehicle maintenance checks to avoid breakdowns or delays in service delivery.
Laborer
Art, the Yard
Littleton, CO
04.2022 - 10.2022
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Optimized irrigation systems for water conservation efforts while maintaining healthy lawns and gardens.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Installed stonework according to landscape design plan and client specifications.
Relief Veterinary Technician
N/A
Littleton, CO
09.2020 - 04.2022
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications to animals in treatment and documented changes in condition.
Emergency Technician
VCA Highlands Ranch Animal Specialty and Emergency
Highlands Ranch, CO
08.2019 - 09.2020
- Enhanced response times by effectively communicating with clients, front desk staff, and other members of the medical team.
- Enhanced clinic efficiency with thorough documentation of patient histories, treatments, and progress.
- Improved patient outcomes by providing timely and accurate emergency care to critically ill animals.
- Provided compassionate care to patients, ensuring they were comfortable during treatments and procedures.
- Reduced stress levels in hospitalized animals by maintaining a clean, quiet, and organized environment.
- Administered medications as prescribed by veterinarians for optimal patient recovery rates.
- Monitored vital signs during anesthesia induction, surgery, and post-operative recovery periods for safe procedures.
- Supported veterinarians in conducting emergency surgeries on various species with precision and accuracy.
- Facilitated client understanding of discharge instructions for at-home pet care following medical procedures or hospitalizations.
- Contributed to overall clinic success through active participation in staff meetings and professional development opportunities.
- Ensured proper handling of laboratory specimens for accurate results while minimizing contamination risks.
- Adapted effectively to fast-paced working environments requiring critical thinking and problem-solving skills in high-pressure situations.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Maintained detailed records of animal health care and diagnostic treatments.
- Obtained patient history from owners and performed physical examinations.
- Trained and mentored other LVT staff.
- Assisted veterinarians with radiographs and ultrasounds.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
Emergency Technician
Veterinary Referral Center Of Colorado
Englewood, CO
07.2018 - 04.2019
- Conducted patient intake and triage procedures.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Improved patient outcomes by providing timely and accurate emergency care to critically ill animals.
- Assisted veterinarians in performing diagnostic tests for accurate diagnoses and treatment plans.
- Increased client satisfaction by addressing concerns and answering questions regarding their pets' health and treatment options.
- Collaborated with the veterinary team to ensure seamless communication and coordination during emergencies.
- Provided compassionate care to patients, ensuring they were comfortable during treatments and procedures.
- Reduced stress levels in hospitalized animals by maintaining a clean, quiet, and organized environment.
- Expanded veterinary technician skills through continuing education courses and hands-on training sessions.
- Administered medications as prescribed by veterinarians for optimal patient recovery rates.
- Monitored vital signs during anesthesia induction, surgery, and post-operative recovery periods for safe procedures.
- Facilitated client understanding of discharge instructions for at-home pet care following medical procedures or hospitalizations.
Veterinary Technician
MaxFund Adoption Center
Denver, CO
12.2017 - 03.2018
- Administered medications to feline and canine patients
- Administered subcutaneous fluids
- Managed multiple diabetic cats; treatments and care
- Administered treatments to feral cats and aggressive dogs
- Assessed the health of each animal daily
- Observed quarantine protocol for various contagious illnesses; parvo, distemper, kennel cough, feline upper respiratory infection, ringworm and FIV/FeLV positive patients
- Provided care for patients recovering from surgical procedures
- Ran FeLV/FIV tests on all incoming cats
- Vaccinated all incoming animals and administered anthelmintic medications
- Administered treatments to parvo positive puppies
- Restrained animals for treatments and procedures
- Performed laboratory procedures; fecal analysis, urine analysis, blood work, and DTMs
Customer Service Representative
VCA Highlands Ranch Animal Specialty and Emergency Center
Highlands Ranch, CO
06.2016 - 06.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Food Services Manager
Best Western Sheridan Center Sheridan
Sheridan, WY
01.2015 - 04.2016
- Improved guest satisfaction by implementing innovative banquet and restaurant services.
- Increased overall efficiency by streamlining the management of banquet and restaurant operations.
- Enhanced team performance by providing ongoing training and development opportunities for staff members.
- Ensured optimal customer experiences by effectively addressing and resolving complaints and concerns.
- Collaborated with culinary team to design enticing menus that catered to diverse clientele preferences.
- Managed budgets efficiently, achieving cost savings without compromising service quality or guest satisfaction.
- Established a positive work environment by fostering open communication among team members and promoting teamwork.
- Maximized seating capacity in both banquet facilities and the restaurant area by designing efficient floor plans that accommodate various event sizes and formats while maintaining accessibility guidelines compliance.
- Oversaw all aspects of staff scheduling to ensure adequate coverage during peak periods while minimizing labor costs through strategic workforce planning.
- Maintained high levels of cleanliness throughout venues by enforcing rigorous hygiene standards for both front-and back-of-house operations.
- Strengthened brand reputation within the community through active participation in local events, partnerships with like-minded organizations, catering services at charity functions.
- Increased repeat business by consistently delivering memorable guest experiences that exceeded expectations in service quality, food presentation, and overall ambiance.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Interpreted instructions to schedule and set up events to client specifications.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Supervised and mentored kitchen and serving staff.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Managed budgeting and invoicing for both large and small-scale events.
- Motivated staff to perform at peak efficiency and quality.
Dog Trainer
Petco Sheridan
Sheridan, WY
06.2015 - 10.2015
- Utilized Petco Positive Training curriculum to teach owners how to approach teaching new and correcting unwanted pet behaviors
- Structured classes to suit owner's needs
- Assessed animal's needs and troubleshooted any areas of struggle
- Recommended special equipment to assist with training; treats, leads, collars, harnesses, and clickers
- Assisted customers with choosing food and enrichment for their new puppies
House Manager
Eagle Ridge Rehabilitation Center
Sheridan, WY
12.2014 - 06.2015
- Supervise the operations of a residential rehabilitation house of special needs individuals with combative behaviors
- Memorize client care plans to certify clients’ needs are fulfilled at all times
- Research client diagnosis and train staff on diagnosis-specific response
- Enact MANDT intervention techniques at times of client crisis to increase client and staff safety
- Process with clients after the crisis cycle has ended with the intention of helping the client avoid incidents in the future
- Direct Staff members in post-crisis processing exercises to improve responses for future incident
- Memorize state and company policies and enforce policies at all times to provide clients with the highest quality of care
- File, review, and process client records and incident reports
- Track employee certifications and schedule staff for recertification as needed
- Lead team meetings to review staff and personal performance to determine where improvements can be made to benefit the clients and other staff members
- Transport clients to appointments and for other errands in a small bus or large van.
- Monitored actual spending against approved budgets to identify variances and recommend corrective actions when needed.
Canvasser
Street, Greenpeace
Oakland, CA
08.2014 - 12.2014
- Engage people from several different demographics
- Encourage people to become active in a social cause
- Procure long-term financial gains for the organization
- Build rapport and long-term connections with multiple people a day
Resident Assistant
Eagle Ridge Rehabilitative Services
Sheridan, WY
01.2014 - 08.2014
- Work directly with individuals with brain injuries and mental disabilities to encourage the development of independent living skills
- Maintain up to date records of client’s daily activities and progress
- Support clients in completion of daily hygiene, social, dietary, and housekeeping goals
- Observe the five rights of medication administration
- Ensure company and state sanitation and safety protocols were followed at all time
- Provide behavioral intervention for clients going through a crisis cycle
Education
Associate of Applied Science - Veterinary Technology
Bel Rea Institute
Denver, CO09.2019
Skills
- Veterinary office administration
- Emergency and preventive care
- Surgical procedures and support
- Staff Training
- Verbal and written communication
- Schedule Preparation
- Customer Relationship Management
- Complex Problem-Solving
- Facility Management
Timeline
Veterinary Technician
Sploot Vet Care
01.2023 - Current
Delivery Driver
Grubhub
07.2022 - 01.2023
Laborer
Art, the Yard
04.2022 - 10.2022
Relief Veterinary Technician
N/A
09.2020 - 04.2022
Emergency Technician
VCA Highlands Ranch Animal Specialty and Emergency
08.2019 - 09.2020
Emergency Technician
Veterinary Referral Center Of Colorado
07.2018 - 04.2019
Veterinary Technician
MaxFund Adoption Center
12.2017 - 03.2018
Customer Service Representative
VCA Highlands Ranch Animal Specialty and Emergency Center
06.2016 - 06.2017
Dog Trainer
Petco Sheridan
06.2015 - 10.2015
Food Services Manager
Best Western Sheridan Center Sheridan
01.2015 - 04.2016
House Manager
Eagle Ridge Rehabilitation Center
12.2014 - 06.2015
Canvasser
Street, Greenpeace
08.2014 - 12.2014
Resident Assistant
Eagle Ridge Rehabilitative Services
01.2014 - 08.2014
Associate of Applied Science - Veterinary Technology
Bel Rea Institute
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