Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

CHELSEY HAVILL

Mount Vernon,IA

Summary

Experienced Leave of Absence Representative with 3 years of experience in employee benefits and 5+ years of administrative duties. Strong attention to detail with some account management skills. Assures ongoing compliance with state and federal laws. A service focused and hard-working leader with a commitment to excellence and growth. Reputation for problem resolution, improving employee morale and driving overall operational improvements. Channels constructive criticism into momentum and lesson learning, to reduce the potential of future errors. Provides confidential support to senior staff to ensure compliance with company and clients.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Leave of Absence Representative

Sedgwick
12.2020 - Current
  • Establishes paid Military claims based on orders received and codes documentation in accordance with internal workflow processes
  • Communicates decisions and on-going expectations with claimants and clients
  • Identifies action plan, determines benefits due, and makes timely case decisions based on service expectations as established by the client
  • Maintains professional client relationships
  • Collaborates with military service members and their supervisors to ensure smooth transitions between military leave and the workplace
  • Ensure compliance with all federal and state laws and regulations regarding military leave and benefits
  • Review and process military leave claims in accordance with established internal workflow processes and client expectations.

Legal Secretary/Office Manager

Luneckas Law, P.C.
01.2015 - 01.2020
  • Front Office Management
  • Answered and directed several calls using multi-line switchboard.
  • Screened telephone calls and forwarded to appropriate departments.
  • Relationship Development
  • First point of contact with all new potential clients for Workers Compensation, Personal Injury and Wrongful Death claims
  • Scheduled all client appointments and hearings
  • Data Entry
  • Managed expenses for all attorneys monthly
  • Requested client medical records & billings related to specific cases, organized, and scanned into client e-files
  • Procedural Compliance
  • Maintain confidentiality of all client information and case details
  • Maintained confidentiality of all client information, ensuring that sensitive data is kept secure and protected
  • Maintained high levels of accuracy and attention to detail in all tasks and documents to ensure quality of legal work
  • Maintained professional and organized office environment to ensure efficient operations and a positive experience for clients and team members.
  • Created, indexed, and maintained client binders.

Education

High School Diploma -

Mount Vernon High School
Mount Vernon, IA
01.2005

Skills

  • PC Skills including e-mail, word processing, spreadsheets, graphics, PowerPoint, Adobe, excel, JURIS, TAMS, Workday, and Online E-Filing (legal documents),
  • Office Administration,
  • Client Relationship Management,
  • Verbal, and Written Communication
  • Critical thinking, complex problem solving, detail oriented, driven, committed
  • Paperwork Processing
  • Telephone Reception
  • Records Management
  • Data Entry Proficiency
  • Client Relationship Building
  • Business Growth and Retention
  • Empathy and understanding
  • Adaptability and flexibility
  • Idea Development and Brainstorming

Certification

● Licensed in life for the State of Iowa NPN# 20848586

References

  • Lorraine Polhamus, 319-360-5517
  • Dustin Harms, 319-480-2620
  • Skylar Lawrence, 319-930-8797
  • Jennifer Frasher, 319-981-5075

Timeline

Leave of Absence Representative

Sedgwick
12.2020 - Current

Legal Secretary/Office Manager

Luneckas Law, P.C.
01.2015 - 01.2020

High School Diploma -

Mount Vernon High School

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CHELSEY HAVILL