Chelsey Hernandez
Wichita,KS
Summary
Insurance claims and policy processing professional with a proven track record of high productivity and precision in task completion. Expertise in analyzing claim details, navigating policy databases, and managing customer communications. Several years of experience delivering exceptional customer service and competitive policy rates. Results-oriented Debt Collector with strong negotiation skills and compliance with financial regulations, excelling in communication and problem-solving for effective debt recovery.
Overview
18
18
years of professional experience
Work History
Medical Claims Specialist
Kansas Orthopaedic Center
12.2023 - Current
- Processed large volume of medical claims accurately each shift.
- Reviewed claims for accuracy prior to billing submission.
- Collaborated with team members to manage high claim volumes effectively.
- Prioritized and organized tasks to meet service goals efficiently.
INSURANCE BROKER
Self Employed
01.2017 - Current
- Served existing clients while acquiring new clients.
- Assisted clients with Medicare Plans, Life Insurance, Long Term Care, Annuities, and Dental/Vision/Hearing plans.
SENIOR ACCOUNT EXECUTIVE
Portfolio Recovery Associates
01.2007 - 01.2017
- Achieved recognition as top collector annually, demonstrating exceptional performance.
- Secured international trip by ranking in top 25 among over 2,500 representatives.
- Received multiple awards, including Humanitarian Award, for outstanding contributions.
- Utilized strong phone and computer skills to effectively manage collections.
- Developed excellent communication and interpersonal skills to enhance client interactions.
Education
Fundraising & Grant Strategies
University of Notre Dame
10-2016
AML Anti-Money Laundering - Code of Ethics - HIPAA
09-2023
Adult And Pediatric First Aid/CPR/AED
American Red Cross
07-2023
Skills
- Claims processing and insurance verification
- Data entry and regulatory compliance
- Customer relationship management
- Organizational expertise
- Communication skills
- Computer literacy
- Account management
- Event planning and fundraising
- Cold calling and sales
Volunteer Experience
- Special Events Coordinator
- Organized various funraisers for multiple different charities
- Haiti Mission Trip
- Relay For Life Committee - American Cancer Society
- Moore, Oklahoma tornado cleanup, highway & river cleanups
- Shopper & organizer for companies adopt-a-kids
References
References available upon request.
Timeline
Medical Claims Specialist
Kansas Orthopaedic Center
12.2023 - Current
INSURANCE BROKER
Self Employed
01.2017 - Current
SENIOR ACCOUNT EXECUTIVE
Portfolio Recovery Associates
01.2007 - 01.2017
Fundraising & Grant Strategies
University of Notre Dame
AML Anti-Money Laundering - Code of Ethics - HIPAA
Adult And Pediatric First Aid/CPR/AED
American Red Cross
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