Chelsey Husain
Twinsburg,United States
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Best known for strong focus on team collaboration, adaptability, and delivering results. Shines in strategic planning, client communication, and problem-solving. Highly reliable and flexible.
Overview
12
12
years of professional experience
Work History
Account Manager
State Farm
N Royalton, UNITED STATES
04.2024 - Current
- Take inbound customer sale calls to lock in policies
- Communicate with Claims and Underwriting for customer claims
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Provide feedback in one-on-one meetings via teams or in person with team and brainstorm sales goals
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Maintain office timesheets of employees, gather incentive reports, and send out goal emails
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Insurance Agent
Progressive Insurance
Beachwood, UNITED STATES
01.2023 - 04.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Administrative Assistant
Lytkowski & Co.
Cleveland, UNITED STATES
07.2022 - 01.2023
- Prepare and submit quarterly/annual taxes
- Accurately corrected and typed financial statements for clients
- Assisted Loan Processor with any clerical and administrative duties necessary
- Distributed mail throughout the firm
- Answer phone calls and transfer to correct departments
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Subscriber Success Manager
Lincoln Library
Cleveland, UNITED STATES
04.2022 - 07.2022
- Successfully exceeded the daily requirement for contacting school districts in several states about company products
- Efficiently scheduled, prepared, and managed upcoming library conferences for Owner and Co-Owner
- Helped reach company goals by providing excellent customer service at all times
- Maintained updated knowledge of all retail promotions
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Responded to customer requests for products, services, and company information.
Customer Service Manager
E.O.X. Vantage
Beachwood, UNITED STATES
10.2019 - 05.2020
- Take inbound calls from homeowners with inquiries about their home insurance policy
- Fulfill e-mail and fax requests from insured customers, mortgage companies, as well as insurance agents
- Troubleshoot problems with user logins, resend insurance policies, etc
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
Data Entry Specialist
Alliance Staffing Solutions
Independence, UNITED STATES
01.2013 - 10.2019
- Answering inbound calls to fulfill requests
- Faxing and scanning information to clients
- Calling retailers to place lotto ticket orders
- Input data for chemical delivery
- Process ACH transactions for debt collectors
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Education
High School -
Garfield Heights High School
06.2011
Skills
- Customer satisfaction
- Relationship building
- Goal oriented
- Account oversight
- Issue resolution
- Networking skills
- Team Training
- Goals and performance
- Documentation and reporting
- CRM software
- Skilled multi-tasker
- Skilled in MS office
- Fast typing speed
- Work independently
- Documentation preparation
- Deadline oriented
- Touch typing proficiency
- Team player attitude
- Professionalism and etiquette
- File management
- Document scanning
- Microsoft office expertise
- Proofreading & editing
- Customer service
- Data entry
- Document typing and formatting
- 85 WPM
Timeline
Account Manager
State Farm
04.2024 - Current
Insurance Agent
Progressive Insurance
01.2023 - 04.2024
Administrative Assistant
Lytkowski & Co.
07.2022 - 01.2023
Subscriber Success Manager
Lincoln Library
04.2022 - 07.2022
Customer Service Manager
E.O.X. Vantage
10.2019 - 05.2020
Data Entry Specialist
Alliance Staffing Solutions
01.2013 - 10.2019
High School -
Garfield Heights High School