Chelsey Jackson
Gilbert,WV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Mingo County Sheriffs Office
Williamson, WV
06.2024 - Current
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Handled confidential documents in an organized fashion according to established protocol.
- Processed invoices for payment using accounting software applications.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Pharmacy Technician
Med Express Pharamcy
Paintsville, KY
08.2017 - 10.2023
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Customer Service Representative
USCIS
Barbourville, KY
08.2021 - 02.2022
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Organized and maintained filing systems for documents and records.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Compiled data into spreadsheets for analysis or reporting purposes.
- Developed positive relationships with internal customers through effective communication techniques.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor of Science - Psychology
Eastern Kentucky University
Richmond, KYSkills
- Billing Support
- Operations Support
- Problem-Solving Skills
- Behavior Monitoring
- Patient Counseling
- Appointment Scheduling
- Data Verification
- Accounts Payable
- Confidentiality understanding
- Confidentiality compliance
- HIPAA guidelines
References
- Billy Meade - Magoffin County Sheriff
1606-496-6219
- Tamara Maynard - Pharmacist
1606-792-2469
- Nathan Glanden - Gilbert Chief of Police
1304-784-5065
Timeline
Administrative Assistant
Mingo County Sheriffs Office
06.2024 - Current
Customer Service Representative
USCIS
08.2021 - 02.2022
Pharmacy Technician
Med Express Pharamcy
08.2017 - 10.2023
Bachelor of Science - Psychology
Eastern Kentucky University
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