Chelsey Jines
Spring Hill,FL
Summary
Versatile medical office staff possessing first-rate communication skills and personable demeanor demonstrated across two years in patient-focused roles. Excellent knowledge of medical terminology and insurance verification procedures. Experienced in transcription, scheduling, records management and patient care.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Access Healthcare Physicians, LLC
01.2023 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Maintained up-to-date knowledge of industry trends, changes in regulations, and benefit updates to provide accurate guidance to clients.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Call Center Representative
Monster Transmission & Performance
01.2022 - 11.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Intake Coordinator
Pinnacle Home Healthcare
12.2020 - 12.2021
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Managed and organized documents for data entry tasks.
Education
High school or equivalent -
Franklin Central High School
05.2019
Skills
- Work Prioritization
- Data Entry
- Excellent Communication
- Office Administration
- Scheduling
- Analytical Skills
- Multitasking
- Referral Coordination
- Call Answering and Routing
Timeline
Front Desk Receptionist
Access Healthcare Physicians, LLC
01.2023 - Current
Call Center Representative
Monster Transmission & Performance
01.2022 - 11.2022
Intake Coordinator
Pinnacle Home Healthcare
12.2020 - 12.2021
High school or equivalent -
Franklin Central High School
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