Versatile medical office staff possessing first-rate communication skills and personable demeanor demonstrated across two years in patient-focused roles. Excellent knowledge of medical terminology and insurance verification procedures. Experienced in transcription, scheduling, records management and patient care.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Access Healthcare Physicians, LLC
2023.01 - Current
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Maintained up-to-date knowledge of industry trends, changes in regulations, and benefit updates to provide accurate guidance to clients.
Complied with HIPAA guidelines and regulations for confidential patient data.
Call Center Representative
Monster Transmission & Performance
2022.01 - 2022.11
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Investigated and resolved customer inquiries and complaints quickly.
Promptly responded to inquiries and requests from prospective customers.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Intake Coordinator
Pinnacle Home Healthcare
2020.12 - 2021.12
Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Managed and organized documents for data entry tasks.
Education
High school or equivalent -
Franklin Central High School
05.2019
Skills
Work Prioritization
Data Entry
Excellent Communication
Office Administration
Scheduling
Analytical Skills
Multitasking
Referral Coordination
Call Answering and Routing
Timeline
Front Desk Receptionist
Access Healthcare Physicians, LLC
2023.01 - Current
Call Center Representative
Monster Transmission & Performance
2022.01 - 2022.11
Intake Coordinator
Pinnacle Home Healthcare
2020.12 - 2021.12
High school or equivalent -
Franklin Central High School
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