Chelsey Koenen
Rock Valley,IA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Secretary/Office Manager
LeLoux Diversified
05.2022 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Key Carrier
Bomgaars
02.2021 - 02.2022
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
Education
High School Diploma -
Netherlands Reformed Christian School
Rock Valley, IA05.2020
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Multi-Line Phone Systems
- Quickbooks
- Supply Restocking
- Mail distribution
- Accounts receivable and payable
Additional Information
I have a passion for dogs and other small animals, growing up helping my mom with her dog-raising business, as well as helping with our horses.
Timeline
Secretary/Office Manager
LeLoux Diversified
05.2022 - Current
Key Carrier
Bomgaars
02.2021 - 02.2022
High School Diploma -
Netherlands Reformed Christian School
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