Summary
Overview
Work History
Education
Skills
Timeline
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Chelsey Laranang

Clarksville,Tennessee

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Director of Operations

SYNERGY HomeCare
03.2021 - 07.2022
  • Established this rapidly growing company’s first ever Human Resources Department covering 150 employees
  • Managed the operations of a in home Caregiver program covering West Austin area.
  • Developed an e-learning system for online training to increase job productivity and performance of employees.
  • Handled accounts payable and receivable including invoice processing, submitting electronic bank deposits and preparing weekly check run. Reconciled credit card accounts.
  • Developed and maintained close relationship with funding sources, regulatory bodies, and other agencies; Collaborated on the development of recruitment goals and provided oversight on the selection and contracting with consultants.
  • Additional responsibilities also included complying with applicable state and federal standards, evaluating performance, and overseeing various stages of staff recruitment including new hire orientation and training.

Director of Restaurants

Kalahari Resorts & Conventions
03.2020 - 03.2021
  • Directed operations of 6 food and beverage outlets (Java Manjaro, American Provisions, Sortino’s Café Gelato, Sortino’s Pizzeria, The Last Bite, In Room Dining.
  • Led pre-opening activities encompassing recruitment, training, brand alignment, marketing, safety, and revenue generating strategies.
  • Prepared financial, profitability and operational reports to Director of Food and Beverage.
  • Implemented departmental strategies and maximized the financial performance of department. Ensured high standards of food and beverage quality, service and marketing to maximize profits and ensure outstanding customer service.
  • Integrated P&L goal driven results by initiating SOPs: including purchasing, inventory control, and accounts payable systems.
  • Recognized for driving highly successful pre-opening, opening, and ramp-up efforts.

General Manager

Marriot International
08.2015 - 03.2020

General Manager

Sonic Drive-in
02.2015 - 02.2016
  • Improved productivity of Drive-in by 3500 hours year over year through training managers on labor and scheduling; resulting in over $50,000 in profit
  • Ranked in the top five eastern region Drive-ins for 2016 and 2017
  • Promotes a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Improved Associate Engagement by 15 points year over year
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product

Education

Lean Six Sigma Green Belt Certification

Opryland
04.2018

Industrial And Organizational Psychology

Austin Peay State University
Clarksville, TN
05.2015

Skills

  • High proficiency in the use of Micros, Toast Pos, EMC, and OpenTable
  • Strong working knowledge in developing and maintaining budgets
  • Able to provide effective training to ensure trainees are capable in performing job duties

Timeline

Director of Operations

SYNERGY HomeCare
03.2021 - 07.2022

Director of Restaurants

Kalahari Resorts & Conventions
03.2020 - 03.2021

General Manager

Marriot International
08.2015 - 03.2020

General Manager

Sonic Drive-in
02.2015 - 02.2016

Lean Six Sigma Green Belt Certification

Opryland

Industrial And Organizational Psychology

Austin Peay State University

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Chelsey Laranang