Chelsey Lexvold
Student
Winona,MN
Overview
3
3
years of professional experience
Work History
Dairy Princess
American Dairy Association And Dairy Council
Goodhue, MN
04.2021 - Current
- Focused on keeping customers engaged, happy and comfortable during Princess events.
- Delighted audience members by using diverse cheers, dance routines and personal contact sessions after events.
- Developed and executed innovative strategies for revitalizing entertainment programs.
- Created entertaining comedy sets to build fan momentum and gain online attention.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Farm Accountant
Lexvold Dairy
Goodhue, MN
06.2019 - Current
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth and assets.
- Gathered data on taxable income, deductibles and allowances for tax preparation.
Front Desk Associate
AmericInn By Wyndham
Red Wing, MN
07.2021 - 01.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and organization of front desk area.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Answered guest questions and referred to local points of interest.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Maintained transaction security by verifying payment cards against identification.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Crew Member
Culver's Restaurant
Red Wing, MN
12.2018 - 07.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Supported great dining and meal experiences for guests.
- Accurately operated cash register to process customer payments.
Education
Bachelor of Arts - Communication Studies
Winona State University
Winona, MN05.2024
Associate of Arts - Communication Studies
Rochester Community And Technical College
Rochester, MN05.2022
High School Diploma -
Goodhue Secondary
Goodhue, MN05.2021
Skills
- Marketing Program Management
- Marketing Initiatives
- Customer Preferences
- Partnership Marketing
- Corporate Communications
- Activities Planning
- Social Media Campaign
- Margin Goals
- Promotional Events
- Public and Media Relations
- Social Media Digital Marketing
- Customer Satisfaction
- Social Media Platforms
- Microsoft SharePoint
Timeline
Front Desk Associate
AmericInn By Wyndham
07.2021 - 01.2022
Dairy Princess
American Dairy Association And Dairy Council
04.2021 - Current
Farm Accountant
Lexvold Dairy
06.2019 - Current
Crew Member
Culver's Restaurant
12.2018 - 07.2019
Bachelor of Arts - Communication Studies
Winona State University
Associate of Arts - Communication Studies
Rochester Community And Technical College
High School Diploma -
Goodhue Secondary