Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
Receptionist

Chelsey Mally

Auburn,GA

Summary

Seasoned professional offering several years of related experience combined with proven customer service, communication and conflict mediation skills. Successful at defusing upset, angry customers with calm and level-headed approaches. Team-oriented, resourceful, and adaptable to changing demands.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Care Specialist

Your Friends at Dacula Animal Hospital
Dacula, USA
11.2022 - Current
  • I let them know I care, I know their names, and I am the first person they talk to when they are in distress. I take great pride in this essential component of my position
  • My duties at the hospital include but are not limited to: answering all phone calls and scheduling appointments
  • Obtaining all necessary information for new patients and clients including previous history
  • Scheduling surgeries and appointments in accordance with time restraints and unexpected emergencies
  • Promoting preventative medicine in a positive pupside manner that is easy for clients to understand
  • Presenting clients with honest estimates
  • Other responsibilities include executing and monitoring all payment transactions, collecting past due debt, credit card transactions, cash deposits, quarterly/annual reports, accounts receivable, balance summary reports, KPI reports, compliance reports, P & L reports, and inventory management
  • Advertising, online and in clinic marketing, social media content and management, web design, and SEO analytics for our clinic
  • Strategic planning for new product implementation and education
  • Assisted customers with inquiries about products and services via phone, email, and chat.
  • Provided timely responses to customer questions and complaints in a professional manner.
  • Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
  • Entered customer information into the database for tracking purposes.
  • Generated reports based on customer data to identify trends and areas of improvement.
  • Maintained an organized system of records related to customer service requests.
  • Created detailed documentation of all customer interactions and transactions.
  • Provided product demonstrations to customers who had difficulty understanding how to use the product or service.
  • Developed strategies for improving customer satisfaction ratings through surveys and feedback forms.
  • Offered suggestions for new features that would improve the overall experience with our products and services.
  • Adhered to company policies when handling confidential customer information.
  • Tracked order status updates from vendors in order to provide accurate delivery estimates to customers.
  • Analyzed customer feedback data in order to make process improvements across departments.
  • Conducted research on competitors' offerings and provided recommendations for ways we can stay ahead of the competition.
  • Collaborated with other teams such as marketing, sales, operations., in order to ensure a high level of service for all customers.
  • Identified opportunities for cross-selling or upselling additional products and services when appropriate.
  • Followed up with customers after purchase or resolution of issue in order to measure their satisfaction levels.
  • Established positive relationships with key stakeholders both internally and externally.

Small Business Owner

Chelsey's Pawsome Adventures
Lawrenceville, USA
01.2020 - Current

Owner of Pet Concierge Business

  • Designed customer loyalty programs to increase sales revenue.
  • Cultivated relationships with key stakeholders in the industry.
  • Oversaw daily operations of small business including customer service and financial management.
  • Established partnerships with other businesses in related industries for mutual benefit.
  • Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
  • Ensured compliance with applicable laws and regulations while running the business.
  • Monitored customer feedback and implemented changes based on their suggestions.
  • Participated in local community activities to promote the brand's visibility and reputation.
  • Identified new technologies that could be used to improve efficiency and productivity.

Hospitality Team Member

Vail Resorts Inc
Vail, Colorado
11.2015 - 11.2019
  • Increased sales significantly by upselling higher-end products to customers.
  • Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for fine dining restaurant with social relevancy and intentionality.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

Bachelor's degree - Communications

University of Colorado Denver
Denver, CO
12.2022

Skills

  • Public Relations
  • Social media management
  • WordPress
  • Search Engine Optimization (SEO)
  • Clerical experience
  • Customer service
  • Marketing
  • Blogging
  • Adobe Photoshop
  • Google Analytics
  • Digital Marketing
  • Microsoft Office
  • Veterinary terminology
  • Hospital experience
  • Property management
  • Restaurant experience
  • Sales
  • Website maintenance
  • Graphic design
  • Social listening
  • Interviewing
  • Branding
  • Web Development
  • Content Creation
  • Web Design
  • Content Management
  • Adobe Illustrator
  • Analytics

Certification

  • Driver's License
  • Life Insurance License
  • Insurance Producer License

Assessments

  • Sales skills, Proficient, 10/01/22
  • Management & leadership skills: Impact & influence, Proficient, 03/01/22
  • Work motivation, Proficient, 03/01/22
  • Veterinary technician, Proficient, 02/01/22
  • Administrative assistant/receptionist, Proficient, 10/01/22

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Customer Care Specialist

Your Friends at Dacula Animal Hospital
11.2022 - Current

Small Business Owner

Chelsey's Pawsome Adventures
01.2020 - Current

Hospitality Team Member

Vail Resorts Inc
11.2015 - 11.2019
  • Driver's License
  • Life Insurance License
  • Insurance Producer License

Bachelor's degree - Communications

University of Colorado Denver
Chelsey Mally