Chelsey Mally

• I let them know I care, I know their names, and I am the first person they talk to when they are in distress. I take great pride in this essential component of my position
• My duties at the hospital include but are not limited to: answering all phone calls and scheduling appointments
• Obtaining all necessary information for new patients and clients including previous history
• Scheduling surgeries and appointments in accordance with time restraints and unexpected emergencies
• Promoting preventative medicine in a positive pupside manner that is easy for clients to understand
• Presenting clients with honest estimates
• Other responsibilities include executing and monitoring all payment transactions, collecting past due debt, credit card transactions, cash deposits, quarterly/annual reports, accounts receivable, balance summary reports, KPI reports, compliance reports, P & L reports, and inventory management
• Advertising, online and in clinic marketing, social media content and management, web design, and SEO analytics for our clinic
• Strategic planning for new product implementation and education
• Assisted customers with inquiries about products and services via phone, email, and chat.
• Provided timely responses to customer questions and complaints in a professional manner.
• Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
• Entered customer information into the database for tracking purposes.
• Generated reports based on customer data to identify trends and areas of improvement.
• Maintained an organized system of records related to customer service requests.
• Created detailed documentation of all customer interactions and transactions.
• Provided product demonstrations to customers who had difficulty understanding how to use the product or service.
• Developed strategies for improving customer satisfaction ratings through surveys and feedback forms.
• Offered suggestions for new features that would improve the overall experience with our products and services.
• Adhered to company policies when handling confidential customer information.
• Tracked order status updates from vendors in order to provide accurate delivery estimates to customers.
• Analyzed customer feedback data in order to make process improvements across departments.
• Conducted research on competitors' offerings and provided recommendations for ways we can stay ahead of the competition.
• Collaborated with other teams such as marketing, sales, operations., in order to ensure a high level of service for all customers.
• Identified opportunities for cross-selling or upselling additional products and services when appropriate.
• Followed up with customers after purchase or resolution of issue in order to measure their satisfaction levels.
• Established positive relationships with key stakeholders both internally and externally.

Owner of Pet Concierge Business

• Designed customer loyalty programs to increase sales revenue.
• Cultivated relationships with key stakeholders in the industry.
• Oversaw daily operations of small business including customer service and financial management.
• Established partnerships with other businesses in related industries for mutual benefit.
• Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
• Ensured compliance with applicable laws and regulations while running the business.
• Monitored customer feedback and implemented changes based on their suggestions.
• Participated in local community activities to promote the brand's visibility and reputation.
• Identified new technologies that could be used to improve efficiency and productivity.

• Increased sales significantly by upselling higher-end products to customers.
• Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for fine dining restaurant with social relevancy and intentionality.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.