Chelsey Mally
Auburn,GA
Summary
Detail-oriented professional with extensive experience in customer care, digital marketing, and small business management. Known for improving customer satisfaction through effective communication and innovative problem-solving. Skilled in leveraging digital tools to enhance business visibility and operations. Adept at leading teams to success in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Care Specialist
Your Friends at Dacula Animal Hospital
11.2022 - Current
- I let them know I care, I know their names, and I am the first person they talk to when they are in distress. I take great pride in this essential component of my position
- Manage front desk operations, ensuring excellent customer care and efficiently scheduling appointments and surgeries.
- Lead digital marketing efforts, increasing clinic visibility through targeted social media campaigns and effective SEO strategies.
- Oversee financial transactions and reports, contributing to the clinic's operational efficiency.
Small Business Owner
Chelsey's Pawsome Adventures
01.2020 - Current
Owner of Pet Concierge Business
- Founded and grew a successful pet concierge business, enhancing customer loyalty through innovative programs.
- Forged strategic partnerships, boosting business growth and expanding service offerings.
Hospitality Team Member
Vail Resorts Inc
11.2015 - 11.2019
- Delivered outstanding hospitality services, improving guest satisfaction and resolving issues swiftly.
- Fostered loyalty by delivering exceptional service that prompts guests to return annually.
Education
Bachelor's degree - Communications
University of Colorado Denver
Denver, CO12.2022
Skills
- Quality assurance
- Customer Service Excellence
- Digital Marketing Strategy
- Social Media Management
- Team Leadership
- Financial Management
- Payment processing
- Customer service excellence
Certification
- RACE approved continuing education courses:
- Workplace Communication
- Wellness in Practice- Finding new people starts with caring for your people
- Moxidectin: How to create a Win-Win-Win scenario for your Heartworm Prevention
- 10 Years of Science in Canine Allergic Dermatitis: Knowledge You Need to Help Your Patients Now
- Leveraging A.I Technology with In-House Diagnostics
- All About OA: How to diagnose and manage OA pain in dogs and cats
- Effective vs. Efficient: Properly positioning your practice
- Beyond Medicine Workshop: Defining your role within the veterinary team with shared workplace strategies for better team utilization
Timeline
Customer Care Specialist
Your Friends at Dacula Animal Hospital
11.2022 - Current
Small Business Owner
Chelsey's Pawsome Adventures
01.2020 - Current
Hospitality Team Member
Vail Resorts Inc
11.2015 - 11.2019
- RACE approved continuing education courses:
- Workplace Communication
- Wellness in Practice- Finding new people starts with caring for your people
- Moxidectin: How to create a Win-Win-Win scenario for your Heartworm Prevention
- 10 Years of Science in Canine Allergic Dermatitis: Knowledge You Need to Help Your Patients Now
- Leveraging A.I Technology with In-House Diagnostics
- All About OA: How to diagnose and manage OA pain in dogs and cats
- Effective vs. Efficient: Properly positioning your practice
- Beyond Medicine Workshop: Defining your role within the veterinary team with shared workplace strategies for better team utilization
Bachelor's degree - Communications
University of Colorado Denver
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