Chelsey Mally

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

• I let them know I care, I know their names, and I am the first person they talk to when they are in distress. I take great pride in this essential component of my position
• Manage front desk operations, ensuring excellent customer care and efficiently scheduling appointments and surgeries.
• Lead digital marketing efforts, increasing clinic visibility through targeted social media campaigns and effective SEO strategies.
• Oversee financial transactions and reports, contributing to the clinic's operational efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Verified accuracy of customer account information and updated when necessary.
• Took ownership of customers issues to follow problems through to resolution.
• Created and maintained company website, Google analytics, and SEO

Owner of Pet Concierge Business

• Founded and grew a successful pet concierge business, enhancing customer loyalty through innovative programs.
• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.

• Delivered outstanding hospitality services, improving guest satisfaction and resolving issues swiftly.
• Fostered loyalty by delivering exceptional service that prompts guests to return annually.
• Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
• Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
• Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
• Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.