Chelsey Marcum
Magnolia ,KY
Summary
Compassionate and dependable professional with experience in mental health community support, private in-home caregiving, and restaurant team training. Skilled in client care, emotional support, crisis prevention, communication, leadership, employee training, and customer service. Experienced in assisting individuals with daily living skills, promoting independence and well-being, connecting clients with community resources, and maintaining accurate documentation. Strong ability to multitask, solve problems, work in fast-paced environments, and build positive relationships with clients, coworkers, and families. Dedicated to providing quality service, maintaining confidentiality, and creating a safe, supportive, and respectful environment.
Overview
7
7
years of professional experience
Work History
Community Support Associate
AIM Wellness Clinic
Munfordville, Kentucky
06.2026 - Current
- Provide individualized community-based support to individuals experiencing mental health challenges and functional impairments.
- Assist clients in developing independent living skills, improving daily functioning, and achieving personal treatment plan goals.
- Support clients with accessing community resources, healthcare services, employment opportunities, transportation, and social activities.
- Encourage medication adherence, appointment attendance, self-care, personal hygiene, and healthy daily routines within the scope of the role.
- Implement person-centered support strategies to promote emotional wellness, coping skills, self-sufficiency, and improved quality of life.
- Assist clients in identifying triggers, practicing coping strategies, managing emotional distress, and developing positive communication skills.
- Facilitate therapeutic rehabilitation groups and structured activities focused on self-esteem, emotional regulation, life skills, and personal growth.
- Maintain accurate, timely, and confidential documentation of services provided, client progress, and interventions in accordance with agency policies.
- Collaborate with supervisors, clinical professionals, and community partners to support continuity of care and individualized service goals.
- Promote client dignity, independence, personal choice, and community integration while maintaining professional boundaries and confidentiality.
Crew Trainer
McDonald's
Hodgenville, Kentucky
07.2023 - 06.2026
- Train and mentor new employees on restaurant procedures, food preparation, customer service, and company standards.
- Provide hands-on instruction and coaching to ensure employees understand job responsibilities and perform tasks efficiently and safely.
- Demonstrate proper food safety, sanitation, cleanliness, and workplace safety practices in compliance with company policies.
- Monitor employee performance, provide constructive feedback, and support ongoing development and training.
- Deliver friendly, efficient customer service while ensuring a positive dining experience.
- Assist with daily restaurant operations, including order taking, food preparation, drive-thru service, and maintaining a clean work environment.
- Support management in maintaining productivity, teamwork, and operational efficiency during busy shifts.
- Help resolve customer concerns and employee questions professionally and promptly.
- Model company expectations, encourage teamwork, and promote a positive and respectful workplace.
- Ensure new crew members complete required training and are prepared to meet restaurant performance standards.
Private In-Home Caregiver
Self
Hodgenville, KY
09.2019 - 07.2025
- Provide personalized, compassionate care to individuals in their homes while promoting comfort, dignity, safety, and independence.
- Assist with activities of daily living, including bathing, dressing, grooming, toileting, and personal hygiene, as needed.
- Prepare meals, assist with feeding when necessary, and support individual dietary needs.
- Provide companionship and emotional support while encouraging social interaction and overall well-being.
- Assist with mobility, transfers, walking, and other daily activities while prioritizing client safety.
- Perform light housekeeping, laundry, and household tasks to maintain a clean, safe, and comfortable living environment.
- Provide transportation or accompany clients to medical appointments, errands, and community activities, as needed.
- Observe and communicate changes in the client’s physical condition, behavior, or overall well-being to appropriate family members or healthcare professionals.
- Assist with medication reminders and follow established care instructions within the scope of the role.
- Maintain client confidentiality, respect personal preferences, and establish trusting relationships with clients and their families.
Education
Hart County High School
Munfordville, KentuckySkills
- Care coordination
- Crisis intervention
- Case documentation
- Personal care assistance
- Behavioral support
- Client advocacy
- Active listening
- Conflict resolution
- Data entry and reporting
- Mental health
- Counseling
- Service planning
- Disability awareness
- Community outreach
- Case management
- Attention to detail
- Excellent communication
References
References available upon request.
Timeline
Community Support Associate
AIM Wellness Clinic
06.2026 - Current
Crew Trainer
McDonald's
07.2023 - 06.2026
Private In-Home Caregiver
Self
09.2019 - 07.2025
Hart County High School