Chelsey Maycock
Dallas
Summary
Detail-oriented Remote Data Entry Specialist with 10+ years of experience in data management, customer service, billing, and document processing. Adept at accurately inputting, verifying, and organizing large volumes of data while ensuring confidentiality and compliance. Proven ability to work independently in remote environments, meet deadlines, and support business operations through efficient record-keeping and transaction management. Proficient in Microsoft Office Suite, CRM systems (Zendesk, Salesforce), and database management tools.
Overview
9
9
years of professional experience
Work History
Policy Services Representative
Talent Flex Solutions
06.2024 - 01.2025
- Accurately entered and updated policyholder data into internal databases.
- Performed data verification and document processing to ensure record accuracy.
- Managed customer records, billing updates, and transaction details while ensuring confidentiality.
- Utilized Zendesk CRM to track and categorize client interactions efficiently.
Customer Service Representative
Genpact
03.2021 - 06.2024
- Processed and maintained large volumes of customer data, ensuring accuracy in billing and payment processing.
- Assisted with document management, digital file organization, and customer record updates.
- Provided support via phone, email, and chat, ensuring efficiency in remote work settings.
Billing Specialist
The CMI Group
10.2020 - 02.2021
- Conducted data entry and verification for invoices and customer billing records.
- Ensured data integrity by auditing and resolving discrepancies in financial transactions.
- Assisted in document processing and digital file organization for internal records.
Billing Specialist
Spectrum
12.2019 - 03.2020
- Managed and updated financial data, resolving billing discrepancies and ensuring accuracy.
- Assisted customers with account adjustments, transaction records, and invoice processing.
- Maintained confidential customer and financial data within company systems.
Customer Service Representative
Genpact International
05.2019 - 08.2019
- Handled data entry and payment processing for the Apple Credit Card program.
- Maintained accurate customer records, processed transactions, and assisted with financial inquiries.
Claims Representative
Molina Healthcare
01.2018 - 08.2018
- Processed insurance claims, ensuring compliance and accuracy in Medicare and Medicaid transactions.
- Conducted data entry, document verification, and claims adjustments.
- Assisted physicians and healthcare providers with member benefits and eligibility requirements.
Customer Service Representative
Restoration Hardware
04.2017 - 01.2018
- Managed customer accounts, product orders, and transaction data.
- Utilized CRM tools to update records, verify data, and improve customer experience.
Health Care Customer Service Representative
Willis Towers Watson's One Exchange
08.2015 - 02.2017
- Assisted Medicare-eligible retirees in selecting appropriate healthcare options based on individual needs.
- Conducted data entry, claims processing, and policy verification.
- Managed a high volume of inbound and outbound calls, ensuring accurate documentation and record-keeping.
Education
University of North Texas
Dallas, TXHigh School Diploma -
Denton Ryan High School
Denton, TX06.2011
Skills
- Data Entry & Accuracy : Fast and precise input of customer and transaction data into databases
- Record Maintenance & Document Organization : Organizing, categorizing, and securing digital records
- Billing & Payment Processing : Experience with invoice reconciliation, claims processing, and payment adjustments
- CRM & Data Management Tools: Proficient in Zendesk, Salesforce, Microsoft Office Suite (Excel, Word, Outlook)
- Remote Work & Virtual Collaboration Skilled in working independently using tools like Zoom, Microsoft Teams, and Slack
- Data Verification & Quality Assurance : Conducting audits, identifying discrepancies, and ensuring data integrity
- Time Management & Independence :Capable of meeting deadlines and managing multiple tasks efficiently
- Confidentiality & Compliance : Experience handling sensitive company and client information securely
Timeline
Policy Services Representative
Talent Flex Solutions
06.2024 - 01.2025
Customer Service Representative
Genpact
03.2021 - 06.2024
Billing Specialist
The CMI Group
10.2020 - 02.2021
Billing Specialist
Spectrum
12.2019 - 03.2020
Customer Service Representative
Genpact International
05.2019 - 08.2019
Claims Representative
Molina Healthcare
01.2018 - 08.2018
Customer Service Representative
Restoration Hardware
04.2017 - 01.2018
Health Care Customer Service Representative
Willis Towers Watson's One Exchange
08.2015 - 02.2017
High School Diploma -
Denton Ryan High School
University of North Texas
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