Chelsey Nord
Minnetrista,MN
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Dynamic Director and I/O Psychologist bringing years of management consulting and comprehensive knowledge of strategy management, leadership and culture, growth strategy, M&A, and advanced analytics. Skilled at content development, handling ambiguity, and building strong customer relationships.
Overview
12
12
years of professional experience
Work History
Director of Growth Strategy Consulting
Revenue Rocket Consulting Group
05.2022 - Current
- Build and Lead the Growth Strategy Advising, M&A Readiness, Leadership, and Culture practice areas serving IT Services firms looking to optimize their growth strategy or prepare to sell their business
- Lead a team of interns and growth strategy consultants aimed at growing practice areas in customer volume and recurring revenue streams to meet firm growth and profitability targets
- Manage a portfolio of 15 and growing new growth strategy and M&A readiness clients. Growth strategies implemented yielded significant growth in revenue and EBITDA across 95% of clients
- Develop a competitive strategy for offerings in M&A Readiness and organic growth advising by keeping abreast of market trends, marketing sizing, customer segmentation strategy, and developing strategic partnerships
- Develop and productize four new service offerings for all practice areas to drive scalability, benchmarking capabilities, build IP, and increase EBITDA margins
- Create product marketing materials including website tools, product sheets, and pitch decks to support marketing and business development
- Provide expert guidance to clients on organic and inorganic growth strategy opportunities and a path to achieving top quartile performance by utilizing workshops, assessments, best practice education, and advisory services
- Create proprietary frameworks, assessments, and products for culture and leadership development programs
- Execute intake assessments and support culture change plans.
- Enhanced team collaboration for the entire firm through process optimization, goal setting, formal development programs, and implementation of 360 performance evaluations.
- Implement innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Director of Psychological Science
VoiceSignals
- Lead the company's research program, including management of the consortium of part-time raters (including hiring, training, and performance management)
- Lead Customer Experience Management strategy, measurement approach, and operating model to ensure a delightful customer journey and proof of value
- Support the onboarding of new clients by identifying which aspects of our software support their business needs and leading the data analysis for client validation studies
- Lead the design, development, and validation of our voice-based psychometric assessments
- Partner with business and technology leaders to identify opportunities for new software features and lead the development of the content (e.g., scoring and reporting of new psychological constructs)
- Ideation and development of new products
- Produce both technical write-ups and material for public consumption
- Such as client case studies, assessment technical manuals, and publications.
Independent Consultant
08.2018 - Current
- Specializing in I/O Psychology, Strategy, Analytics, and Assessment Design/Validation
Manager of Strategy Management, Commercial & Divisional Strategy Manager
C.H. Robinson
12.2018 - 03.2022
- Lead a team of six Strategy Managers who supported ten functions through strategic planning and bridge to execution/management of strategy within the PMO
- Facilitated a team of twelve enterprise leaders through strategic planning to include strategic positioning, defining strategic objectives, architecting the work, prioritization, and roadmap development
- Lead balanced scorecard target-setting process annually
- Develop goal cascading framework to drive alignment, assess progress to plan, and inform continuous improvement efforts to realize desired outcomes
- Lead 20 highly visible, complex, and strategic customer-facing & cross-functional programs
- Coached 30+ senior executives in setting the vision, objectives, and goals of the business and work with the day-to-day planning teams in developing a clear roadmap to realize the vision
- Continuous market research to understand macro trends and the competitive landscape
- Change management support to include preparation of strategic narrative and integrated management routines.
Principal Analyst
C.H. Robinson
11.2017 - 12.2018
- Establish Human Resources as a critical partner in achieving business results by managing all HR and cross-departmental measurement strategies to evaluate and improve over $20 million dollars in major organizational change initiatives
- Consult with internal leaders (HR and business) to pinpoint key objectives and develop scalable plans that assess objective achievement
- Facilitate action planning sessions based on measurement strategies and talent survey results to drive continuous improvement
- Lead data feedback sessions (linking talent and business data) for executive and mid-level leadership to include developing reports, consumable presentations, balanced scorecards, and dynamic activities to create engagement and accountability for action plans
- Provide coaching to analysts and serve as the SME for strategic analytics, survey/assessment development, and action planning on insights derived from analytics
- Facilitate strategic site planning sessions with senior leaders, which includes developing site favorability models and using analytics to inform data-driven decisions
- Advance service delivery model for measurement strategies and business case studies, including process mapping, documenting business value, and creating resource materials for training purposes and institutionalization of change.
Senior Workforce Data Analyst
C.H. Robinson
03.2015 - 11.2017
- Develop, manage, and analyze human capital surveys for over 10,000 employees
- Lead development and facilitation of strategic planning sessions for building a team roadmap and subsequent agile planning methodology for service delivery/project planning
- Develop and manage measurement strategies (same as above Principal role)
- Lead data feedback and action planning sessions (same as above Principal role).
Client Ambassador/Data Analyst
Work Effects, Inc.
09.2013 - 03.2015
- Manage over $1 million in global client initiatives, including projects focused on organizational culture change, leadership development, and talent management
- Partner in solution development, including 360 assessments, employee surveys, leadership development programs, competency models, and strategic planning workshops
- Supervise day-to-day project operations while upholding the Work Effects commitments and balancing project scope, schedule, cost, and quality
- Directly manage new business revenue for 7 existing clients by identifying client needs and continued business opportunities
- Present assessment results to leaders, provide coaching and facilitate action plans
- Manage the internship program by successfully recruiting, on-boarding, and training for 7 positions on a quarterly basis
- Consult with clients to understand their strategic HR and management consulting needs, influencing appropriately
- Manage selection assessment vendor relationships
- Analyze assessment data for 10+ clients to deliver custom client reports and executive summaries
- Manage user acceptance testing/training (UAT) and administrator training for multiple projects in the financial and health care industries
- Lead research and analysis in determining the impact of trust, personality, and leadership traits.
Human Resources Intern
United States Distilled Products/Phillips
05.2013 - 10.2013
- Developed the first employee engagement program by gathering relevant empirical support, constructing survey items, proposing initiatives to upper management, and developing training to educate leaders
- Supported talent acquisition by developing strategic recruiting tactics, assisting with new hire orientation and onboarding, and completing background checks
- Constructed structured interview questions, created rating scales, and communicated with hiring managers about department-specific needs regarding human capital for over 10 positions
- Created situational judgments tests, gathered validation support, and interviewed job candidates
- Assisted in the development of new hire training by performing over 100 job analyses, selecting appropriate training methods, developing content, and working with subject matter experts to execute training practices
- Represented the HR department and proposed strategic solutions in steering committees, lean manufacturing initiatives, wellness committees, and 8D problem-solving teams to craft a new corporate culture of centered in continuous improvement and meeting OD goals.
Graduate Assistant
St. Cloud State University
08.2012 - 05.2013
- Contributed to research in the field of I/O Psychology, focusing on how proactive personality traits predict performance
- Gathered empirical support for literature reviews in various topics of I/O Psychology
- Analyzed employee data and performed statistical analyses to be incorporated into peer-reviewed journals.
Education
Scaled Agile Scrum Master -
SAFe
Consulting Skills Certificate -
ATD Education
Master of Science Industrial/Organizational Psychology (Quantitative Research) -
St. Cloud State University
St. Cloud, MN05.2014
Bachelor of Arts Psychology -
University of Minnesota- Twin Cities
Minneapolis, MN12.2009
Skills
- Microsoft Office, Dynamics, and Power Apps
- Market Research Tools (ZoomInfo, Crunchbase, MarketingOS)
- SPSS, R
- Strategic Planning
- Portfolio Management
- Organizational Development
- Business Development
- Team Leadership
- Relationship Building
Running, Traveling, Live Music, and Sports.
I'm an avid runner and outdoor rec enthusiast. In my spare time, I enjoy traveling and attending music and athletic events.
Timeline
Director of Growth Strategy Consulting
Revenue Rocket Consulting Group
05.2022 - Current
Manager of Strategy Management, Commercial & Divisional Strategy Manager
C.H. Robinson
12.2018 - 03.2022
Independent Consultant
08.2018 - Current
Principal Analyst
C.H. Robinson
11.2017 - 12.2018
Senior Workforce Data Analyst
C.H. Robinson
03.2015 - 11.2017
Client Ambassador/Data Analyst
Work Effects, Inc.
09.2013 - 03.2015
Human Resources Intern
United States Distilled Products/Phillips
05.2013 - 10.2013
Graduate Assistant
St. Cloud State University
08.2012 - 05.2013
Director of Psychological Science
VoiceSignals
Scaled Agile Scrum Master -
SAFe
Consulting Skills Certificate -
ATD Education
Master of Science Industrial/Organizational Psychology (Quantitative Research) -
St. Cloud State University
Bachelor of Arts Psychology -
University of Minnesota- Twin Cities
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